On board

The most frequently asked questions

Are food and drink available on Germanwings/Eurowings flights?

Yes, various food and drink options can be purchased at low prices on Germanwings/Eurowings flights. Fresh sandwiches, tasty snacks, hot and cold drinks – the choice is yours!

SMART fare

If you have booked the SMART fare or if you have an etix® ticket number, you will receive a complimentary savoury snack with still water (0.2 l) and one other soft drink (0.15 l Sprite, Coca Cola or Diet Coke; 0.2 l fruit juice, mineral water, coffee or tea).

BEST fare

The BEST fare allows you to enjoy our à la carte catering: choose a drink and a snack from our Sky Bistro menu, which includes fresh products and specials.

We ask for your understanding that we are unfortunately unable to cater for any special dietary requirements (such as gluten-free or lactose-free options) on board our flights.

You can find out more about our on-board services here.

 Note:
For flights operated by our partner airlines, the offers and terms of the relevant airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

What electronic devices can I use on board?

Since March 2014, the use of electronic devices (such as tablets, smartphones and MP3 players) has been permitted on board all Germanwings/Eurowings flights, provided that the devices are set to flight mode. Hearing aids and pacemakers also pose no problem.

Special regulations in the emergency exit rows

Passengers sitting in rows with emergency exits must store their electronic devices securely in their hand luggage or in the seat pocket during take-off and landing. This regulation applies to all Airbus A319 and A320 planes operated by Germanwings/Eurowings.

Please note that instructions issued by the flight crew must be complied with.

The use of the following devices is prohibited:

  • Mobile phones that are not in flight mode
  • Devices that are operated via wireless technology (such as walkie-talkies or remote-controlled devices).
     

  Note:
For flights operated by our partner airlines, the terms of the relevant airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

What benefits does the SMART fare offer?

Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

The SMART fare is our standard fare. Along with the benefits of the BASIC fare, it also includes one checked item of luggage, preferred seating and in-flight catering.

For more information about the SMART fare on continental flights, click here.

For more information about the SMART fare on intercontinental flights, click here.

What benefits does the BEST fare offer?

Your fare for maximum comfort at an attractive price.

The BEST fare offers all of our guests special comfort. An exclusive seat in the front rows with more leg room, lounge access (where available), à la carte catering and many other advantages leave nothing to be desired.

For more information about the BEST fare on continental flights, click here.

For more information about the BEST fare on intercontinental flights, click here.

Can booster seats be used on board the plane?

Yes, children may travel in a booster seat, provided that you have booked an individual seat for the child (for infants under two years, this booking may only be made via the call centre or at one of our airport counters) and the booster seat has been checked by us at the counter for suitability.
The corresponding TÜV technical inspection seal ("for use in aircraft") is required here.

Here are some examples of seats with this seal:

Manufacturer
Model ECE approval number
Storchenmühle Maximum 3301130
Concord Ion 4301192
Maxi Cosi citi (SPS) 04443518 (SPS)
Maxi Cosi Mico 3443001
Maxi Cosi Pebble 4443817
Bébé Confort Pebble 4443817
Römer Baby Safe Plus / B06 3301146
Römer Baby Safe Plus SHR 4301146
Römer Eclipse 40149
Römer King Quickfix 3301122
Eitel Plastic Luftikid 30005
Kiddy Comfort Pro 4301221
Kiddy Guardian Pro 4301221
Kiddy Discovery Pro 4301221
AmSafe CARES Kids Fly -

Please note that Germanwings/Eurowings does not provide booster seats. Alternatively, infants may sit on an adult's lap, secured with a loop-belt.

More information about booking flights for infants and children is available here.

 Note:
For flights operated by our partner airlines, the conditions of the relevant airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Can I carry a pushchair on board the plane with me?

Only booster seats can be taken into the cabin.

More information about pushchairs and other items of luggage can be found in the following FAQ:
What are the luggage regulations for infants/children?

 Note:
For flights operated by our partner airlines, the conditions of the relevant airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

What special regulations apply to emergency exit row seating?

We ask for your understanding that the following groups may not sit in emergency exit rows due to official safety requirements:

  • Infants and children (up to and including 17 years)
  • People travelling with animals in the cabin
  • Pregnant women
  • People with physical and/or mental disabilities
  • People with reduced mobility due to body measurements, illness or age

Please note that by reserving a seat in the emergency exit rows you confirm that you and your fellow travellers do not fulfil any of these criteria. If this is not the case, we are authorised to give the relevant passenger(s) another seat reservation, without reimbursing the reservation charge. In case of doubt, the Germanwings/Eurowings cabin staff will make the relevant decision.

Do I have the option of downloading digital newspapers and magazines?

Only Germanwings/Eurowings gives you the option of downloading your digital newspaper or magazine before take-off when you book your flight directly at germanwings.com. To do this, just use the link on your Germanwings/Eurowings booking confirmation. Alternatively, go to the Germanwings Travel Media information page and enter the download code provided in your booking confirmation.

Each booking gives you access to a certain number of free downloads, which varies depending on which fare you booked. Of course, you always have the option of purchasing other digital newspapers and magazines as well.

Now you can enjoy digital travel media throughout your flight. Since 1 March 2014, electronic devices such as tablets can remain switched on and be used in flight mode during all stages of your flight (taxiing, take-off, flight, landing), as described here. This gives you the opportunity to download your digital magazine or newspaper from the Germanwings Travel Media portal before take-off.

The number of free downloads applies to each individual booking, regardless of the number of passengers booked. There is no legal entitlement to this service.

Media Carrier GmbH, Muthmannstr. 1, 80939 Munich, Germany, is responsible for all provision and sales of digital media.

Frequently asked questions relating to the topic: Electronic devices

What electronic devices can I use on board?

Since March 2014, the use of electronic devices (such as tablets, smartphones and MP3 players) has been permitted on board all Germanwings/Eurowings flights, provided that the devices are set to flight mode. Hearing aids and pacemakers also pose no problem.

Special regulations in the emergency exit rows

Passengers sitting in rows with emergency exits must store their electronic devices securely in their hand luggage or in the seat pocket during take-off and landing. This regulation applies to all Airbus A319 and A320 planes operated by Germanwings/Eurowings.

Please note that instructions issued by the flight crew must be complied with.

The use of the following devices is prohibited:

  • Mobile phones that are not in flight mode
  • Devices that are operated via wireless technology (such as walkie-talkies or remote-controlled devices).
     

  Note:
For flights operated by our partner airlines, the terms of the relevant airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Frequently asked questions relating to the topic: Catering on board

Are food and drink available on Germanwings/Eurowings flights?

Yes, various food and drink options can be purchased at low prices on Germanwings/Eurowings flights. Fresh sandwiches, tasty snacks, hot and cold drinks – the choice is yours!

SMART fare

If you have booked the SMART fare or if you have an etix® ticket number, you will receive a complimentary savoury snack with still water (0.2 l) and one other soft drink (0.15 l Sprite, Coca Cola or Diet Coke; 0.2 l fruit juice, mineral water, coffee or tea).

BEST fare

The BEST fare allows you to enjoy our à la carte catering: choose a drink and a snack from our Sky Bistro menu, which includes fresh products and specials.

We ask for your understanding that we are unfortunately unable to cater for any special dietary requirements (such as gluten-free or lactose-free options) on board our flights.

You can find out more about our on-board services here.

 Note:
For flights operated by our partner airlines, the offers and terms of the relevant airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

What benefits does the SMART fare offer?

Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

The SMART fare is our standard fare. Along with the benefits of the BASIC fare, it also includes one checked item of luggage, preferred seating and in-flight catering.

For more information about the SMART fare on continental flights, click here.

For more information about the SMART fare on intercontinental flights, click here.

What benefits does the BEST fare offer?

Your fare for maximum comfort at an attractive price.

The BEST fare offers all of our guests special comfort. An exclusive seat in the front rows with more leg room, lounge access (where available), à la carte catering and many other advantages leave nothing to be desired.

For more information about the BEST fare on continental flights, click here.

For more information about the BEST fare on intercontinental flights, click here.

Type of service

Description

Short and medium-haul route

(Charges per person and flight segment)

Long-haul route

(Charges per person and flight segment)
 

Service for disabled passengers

   
BLND Boarding and disembarking assistance for visually impaired passengers no charge no charge
DEAF Boarding and disembarking assistance for deaf passengers and sign language users no charge no charge
WCHR Assistance for passengers with impaired mobility on airport apron no charge no charge
WCHS Assistance for passengers with impaired mobility on aircraft steps no charge no charge
WCHC Carrying passengers with impaired mobility to seat on aircraft no charge no charge
WCMP Transport of manually operated wheelchair no charge no charge
WCBD Transport of a motorised wheelchair operating on dry batteries no charge no charge
Guide dog Transport of a guide dog no charge no charge
       
 

Carriage of baggage

   
BAG Reduced baggage surcharge for a maximum of one item of checked luggage €15 / £14 / CHF 20 / $21 / CZK 420 / SEK 150 / NOK 123 / PLN 63 / HUF 4,950 €30 / £27 / CHF 40 / $42 / CZK 840 / SEK 300 / NOK 246 / PLN 126 / HUF 9,900 / AED 151 / THB 1,351
BAG (BM) Baggage surcharge for a maximum of one item of checked luggage €30 / £27 / CHF 40 / $42 / CZK 840 / SEK 300 / NOK 246 / PLN 126 / HUF 9,900 €60 / £54 / CHF 79 / $83 / CZK 1,680 / SEK 600 / NOK 492 / PLN 252 / HUF 19,800 HUF / AED 303 / THB 2,701
BAG 2 - 5 Baggage surcharge per additional item of checked luggage €75 / £68 / CHF 99 / $104 / CZK 2,100 / SEK 750 / NOK 615 / PLN 345 / HUF 24,750 €150 / £135 / CHF 198 / $209 / CZK 4,200 / SEK 1,500 / NOK 1,230 / PLN 630 / HUF 49,500 / AED 756 / THB 6,753
XBA/XMA Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500 €100 / £90 / CHF 132 / $139 / CZK 2,800 / SEK 1,000 / NOK 820 / PLN 420 / HUF 33,000 / AED 504 / THB 4,502
XBB-XBE/MBXME Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500 €100 / £90 / CHF 132 / $139 / CZK 2,800 / SEK 1,000 / NOK 820 / PLN 420 / HUF 33,000 / AED 504 / THB 4,502
SKI Transport of ski equipment weighing up to max. 30 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) no charge no charge
SWP Transport of sports weapons per item (incl. ammunition) €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500 €100 / £90 / CHF 132 / $139 / CZK 2,800 / SEK 1,000 / NOK 820 / PLN 420 / HUF 33,000 / AED 504 / THB 4,502
GOLF Transport of golf equipment per set €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500 €100 / £90 / CHF 132 / $139 / CZK 2,800 / SEK 1,000 / NOK 820 / PLN 420 / HUF 33,000 / AED 504 / THB 4,502
BIKE Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by Germanwings/Eurowings (depending on availability)
€50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500 €100 / £90 / CHF 132 / $139 / CZK 2,800 CZK / SEK 1,000 / NOK 820 / PLN 420 / HUF 33,000 / AED 504 / THB 4,502
SPEQ Transport of the following specialised equipment: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500 €100 / £90 / CHF 132 / $139 / CZK 2,800 / SEK 1,000 / NOK 820 / PLN 420 / HUF 33,000 / AED 504 / THB 4,502
 

 Please note:

If your booking consists of an etix® ticket number and/or a Germanwings/Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.
   
       
 

Specific services

   
ADD Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at a Germanwings/Eurowings airport sales desk or through a commercial agent €20 / £18 / CHF 26 / $28 / CZK 560 / SEK 200 / NOK 164 / PLN 92 / HUF 6,600 (per booking, not per person and per journey) €20 / £18 / CHF 26 / $28 / CZK 560 / SEK 200 / NOK 164 / PLN 92 / HUF 6.600 / AED 101 / THB 900 plus difference in current flight price
RBK Charge for a change to the flight date up to 30 minutes before departure €65 / £59 / CHF 86 / $90 / CZK 1,820 / SEK 650 / NOK 533 / PLN 273 / HUF 21,450 plus difference in current flight price €90 / £81 / CHF 119 / $125 / CZK 2.520 / SEK 900 / NOK 738 / PLN 378 / HUF 29.700 / AED 454 / THB 4.052 zzgl. Differenz zum aktuellen Flugpreis plus difference in current flight price
NC1 Change of name per person and per booking €65 / £59 / CHF 86 / $90 / CZK 1,820 / SEK 650 / NOK 533 / PLN 273 / HUF 21,450 plus difference in current flight price €120 / £108 / CHF 158 / $167 / CZK 3,360 / SEK 1,200 / NOK 984 / PLN 504 / HUF 39,600 / AED 605 / THB 5,403 plus difference in current flight price
PETC Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by Germanwings/Eurowings) €40 / £36 / CHF 53 / $56 / CZK 1,120 / SEK 400 / NOK 328 / PLN 184 / HUF 13,200 (no additional charge for guide dogs) €70 / £63 / CHF 92 / $97 / CZK 1,960 / SEK 700 / NOK 574 / PLN 294 / HUF 23,100 / AED 353 / THB 3,152 (no additional charge for guide dogs)
TAF Surcharge per payment by credit card 2% of the total booking fare (for domestic German flights plus VAT) 2% of the total booking fare
TAFR Reduced surcharge per payment by credit card 2% of the total booking fare (for domestic German flights plus VAT) 2% of the total booking fare
TAFG Surcharge for payments by credit card for group bookings per person and leg 2% of the total booking fare (for domestic German flights plus VAT) 2% of the total booking fare
RPR Surcharge per RatePAY booking (only for payments in euros) €9.90 €9.90
TAF Surcharge per payment by PayPal €9.90 / £9 / CHF 13 / $14 / CZK 277 / SEK 99 / NOK 81 / PLN 46 / HUF 3,267 €9,90 / £9 / CHF 13 / $14 / CZK 277 / SEK 99 / NOK 81 / PLN 46 / HUF 3.267 / AED 50 / THB 446
TAFR Reduced surcharge per payment by PayPal €2 / £2 / CHF 3 / $3 / CZK 56 / SEK 20 / NOK 16 / PLN 9 / HUF 660 €2 / £2 / CHF 3 / $3 / CZK 56 / SEK 20 / NOK 16 / PLN 9 / HUF 660 / AED 10 / THB 90
TAF4U Surcharge per payment with VISA Electron, VISA Debit card or by direct debit no charge no charge
INF Service charge per leg for children up to 2 years of age €15 / £14 / CHF 20 / $21 / CZK 420 / SEK 150 / NOK 123 / PLN 69 / HUF 4,950 €75 / £68 / CHF 99 / $104 / CZK 2,100 / SEK 750 / NOK 615 / PLN 315 / HUF 24,750 / AED 378 / THB 3,377
UM Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna €40 / £36 / CHF 53 / $56 / CZK 1,120 / SEK 400 / NOK 328 / PLN 184 / HUF 13,200 not available
Pushchairs Transport of pushchairs on airport apron, on aircraft steps, in the airport no charge no charge
SEF Seat reservation – standard (Middle seat) €8 / £7 / CHF 11 / $11 / CZK 224 / SEK 80 / NOK 66 / PLN 34 / HUF 2,640 €10 / £9 / CHF 13 / $14 / CZK 280 / SEK 100 / NOK 82 / PLN 46 / HUF 3.300 / AED 50 / THB 450
SEF Seat reservation – standard (Aisle or window) €12 / £11 / CHF 16 / $17 / CZK 336 / SEK 120 / NOK 98 / PLN 50 / HUF 3,960 €20 / £18 / CHF 26 / $28 / CZK 560 / SEK 200 / NOK 164 / PLN 84 / HUF 6,600 / AED 101 / THB 900
SEF Seat reservation with more legroom (in BASIC fare) €20 / £18 / CHF 26 / $28 / CZK 560 / SEK 200 / NOK 164 / PLN 84 / HUF 6,600
(including snack & drink)
€90 / £81 / CHF 119 / $125 / CZK 2.520 / SEK 900 / NOK 738 / PLN 378 / HUF 29.700 / AED 454 / THB 4.052
SEF Seat reservation with more legroom (in SMART fare) no charge
(including snack & drink)
€50 / £45 / CHF 66 / $70 / CZK 1.400 / SEK 500 / NOK 410 / PLN 210 / HUF 16.500 / AED 252 / THB 2.251
  Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)
       
 

Other charges

   
CBF Flat-rate compensation per returned direct debit €7.65 / £7 / CHF 10 / $11 / CZK 214 / SEK 77 / NOK 63 / PLN 35 / HUF 2,525 €7,65 / £7 / CHF 10 / $11 / CZK 214 / SEK 77 / NOK 63 / PLN 35 / HUF 2.525 / AED 39 / THB 344
CXL/RBK
flex
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 €75 / £68 / CHF 99 / $104 / CZK 2,100 / SEK 750 / NOK 615 / PLN 345 / HUF 24,750 €90 / £81 / CHF 119 / $125 / CZK 2,520 / SEK 900 / NOK 738 / PLN 378 / HUF 29,700 / AED 454 / THB 4,052

ERRORS & OMISSIONS EXCEPTED.

For further information please consult our General Conditions of Carriage.

Our fares at a glance

   

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare
  Collect miles - Boomerang Club or Miles & More
          Increased mileage credit, including HON Circle miles
  Snack & drink From €6       À la carte catering
  1 bag up to 23 kg €15
if booked online
       
  2nd bag up to 23 kg €75
if booked online
€75
if booked online
   
  Preferred seating
(Middle Seat)
€8       In rows 1-3
  Preferred seating
(Aisle or window)
€12       In rows 1-3
  Seat with more legroom
Snack & drink included
€20
where available
Where available
  Throughout the 
Airbus fleet
  Adjacent seat free            
  Lounge access Lounge access at select airports for HON and SEN Lounge access at select airports for HON, SEN and FTL
Lounge access at select airports
  Reserved
hand luggage compartment
           
  Priority check-in
and boarding
           
  Access to security fast lane           At select airports
  Booking changes Surcharge Free with Flex option * Free with Flex option *
  Cancellation     Free with Flex option * Free with Flex option *
  Extras
Special luggage and sport equipment
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
   

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare
  Collect miles - Boomerang Club or Miles & More
          Mileage credit, including HON Circle miles
  SMART-Meals       One warm and one cold meal incl.     À la carte catering
  Sky-Meals
(Six meals to chose from)
Sky-Meal from €7,90
  Can be added to SMART-Meals     À la carte catering
  À la carte catering            
  1 bag up to 23 kg €30
if booked online
       
  2nd bag up to 23 kg €150
if booked online
€150
if booked online
   
  Preferred seating
(Middle seat)
€10       In rows 1-3
  Preferred seating
(Aisle or window)
€20       In rows 1-3
  Seat with more legroom
€90
where available
€50
where available
   
  Premium seating in the exclusive area        
  More legroom and a comfortably adjustable backrest included        
  Lounge access   Lounge access at select airports for HON, SEN and FTL
Lounge access at select airports
  Reserved
hand luggage compartment
           
  Priority check-in
and boarding
           
  Access to security fast lane           At select airports
  Booking changes Surcharge Free with Flex option * Free with Flex option *
  Cancellation     Free with Flex option * Free with Flex option *
  Extras
Special luggage and sport equipment
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)

     Included           
 
     Cannot be added

* Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date
** Where available

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etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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