Bonus programme

The most frequently asked questions

What payment options are available?

Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

Direct debit

You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

  • You hold a current account in Germany.
  • Sufficient funds are available in your account.


Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

 Note:
Direct debit arrangements may vary for flights booked with our partner airlines at germanwings.com

Credit cards

You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

We accept the following credit cards:

  • MasterCard
  • Debit MasterCard
  • American Express
  • Diners Club
  • VISA Card
  • VISA Electron
  • VISA Debit Card
  • AirPlus

Unfortunately, we are currently unable to accept Eurocheque cards.

 Note:
transaction fee applies for all payments made via credit card. If you book additional services at a later date or if you purchase a voucher using your credit card, this fee is reduced.

Credit card regulations may vary for bookings made with our partner airlines at germanwings.com

PayPal

You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

 Note:
transaction fee applies for all bookings made via PayPal. If additional services are booked at a later date of if you purchase a voucher via PayPal, this fee will be reduced.

Paying on invoice (RatePAY)

You can also pay for your flight and any charged additional services via RatePAY invoice if:

  • You book online and the amount payable is at least €20 but no more than €2,000
  • The flight price is given in euros
  • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
  • You have a positive credit check

Detailed information can be found in the RatePAY data protection declaration.

If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the fifth bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

If you are unable to use this payment method, we can offer you an alternative payment option.

 Note:
A transaction fee applies for each booking paid for using this option.

Cash payments

You may only pay in cash if you book your ticket at one of our airport counters.

Vouchers

Paying for a booking with a voucher is quick and simple:

  1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
  2. Enter your voucher code and then check the code entered and the travel services in your basket.
  3. Click on "Confirm booking" to complete your booking.

If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

Validity
Vouchers may only be used to book Germanwings/Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

Please note that conditions of use vary for purchased and promotional vouchers.

 Note:
Vouchers may not be used to book flights with our partner airlines at germanwings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Can I use my Germanwings/Eurowings boarding pass to enter the Lufthansa Senator or Business Lounge?

Passengers who book our BEST fare are entitled to lounge access at selected airports.

HON Circle members and Senators are entitled to lounge access on Germanwings/Eurowings flights, regardless of the fare. This includes all Lufthansa lounges and partner lounges in Germany and Europe as well as the lounges at the Germanwings/Eurowings BEST departure points.

If you have Frequent Traveller status and you book a SMART fare, you are entitled to use all Lufthansa lounges and Austrian Airlines, Brussels Airlines and SWISS lounges in Germany and Europe.

How do you claim Miles & More award and status miles retroactively?

You can enter your Miles & More service card number before departure under "My flight". Use your Germanwings/Eurowings booking code.

If your flight is not listed under "My flights", you can have check-in staff enter your number for you.

Of course, you can also enter your Miles & More number after you have taken your flight. You will find the form for entering your miles retroactively at www.miles-and-more.com/mileage-request.

 

 

I did not enter my Boomerang Club membership number when I booked my flight. Can I have the miles credited to me retroactively?

You can only collect miles for flights that you booked after signing up with the Boomerang Club. If you forget to enter your membership number when you book your flight, you can add it online at a later date. To do this, simply find the flight in question in the member area under "My flight" and enter your number.

You can even take care of this after your flight. You have up to three months after the flight to enter your membership number and collect miles. However, please note that it may take up to seven days for your miles to be credited.

If your flight is not listed under "My bookings", please contact our service team within three months to get the mileage credit. You can reach the call centre by phone at +44 (0) 330 365 9986 (€0.20 per call from a landline phone – €0.60 maximum per call from a mobile phone) or by emailing boomerangclub@germanwings.com

You will need the full booking number of the booking in question when you make this call. For this reason, it is a good idea after every flight to put your booking confirmation in a safe place. It may take up to three weeks to enter the miles retroactively.  

To add miles for Sixt rentals, click here.

To add miles for Avis rentals, click here.

Which other frequent flyer programmes allow me to collect miles with Germanwings/Eurowings?

You can also collect miles from Germanwings/Eurowings flights with the MileagePlus programme from United Airlines, the Aeroplan programme from Air Canada and the Mileage Club programme from All Nippon Airways (ANA). To do this, you must enter your frequent flyer number when you book your flight on germanwings.com. You can also use your United MileagePlus miles and ANA Mileage Club miles to book award flights with Germanwings/Eurowings. You can book bonus flights with United MileagePlus miles on the United Airlines website or through the United MileagePlus service team. Award flights with ANA Mileage Club miles can only be booked through the ANA Mileage Club service team.

What benefits does the SMART fare offer?

Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

The SMART fare is our standard fare. Along with the benefits of the BASIC fare, it also includes one checked item of luggage, preferred seating and in-flight catering.

For more information about the SMART fare on continental flights, click here.

For more information about the SMART fare on intercontinental flights, click here.

How many award miles do I earn on each flight?

Your mileage credit is based on the region and booking class in which you travel. You can collect miles on Germanwings flights. During the booking process you will of course be informed how many Miles & More award miles or Boomerang Club miles you will collect for your flight.

Here is an overview of the mileage value

 

Can I collect Miles & More award miles with other partners too?

Miles & More has more than 40 airline partners and over 100 other partners in a range of areas with whom you can earn miles, including hotels, car rental agencies, telecommunications providers and media companies. Go to "Collect miles" at miles-and-more.com for detailed information.

Can I change the name of a passenger when I book an award flight?

You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge via our call centre by stating the booking code.

If you have booked a flight involving several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

At which Germanwings/Eurowings departure airports will I find a lounge?

You can use our practical lounge finder to see at which Germanwings/Eurowings departure airports you will be able to use a lounge.

Frequently asked questions relating to the topic: Miles

What payment options are available?

Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

Direct debit

You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

  • You hold a current account in Germany.
  • Sufficient funds are available in your account.


Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

 Note:
Direct debit arrangements may vary for flights booked with our partner airlines at germanwings.com

Credit cards

You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

We accept the following credit cards:

  • MasterCard
  • Debit MasterCard
  • American Express
  • Diners Club
  • VISA Card
  • VISA Electron
  • VISA Debit Card
  • AirPlus

Unfortunately, we are currently unable to accept Eurocheque cards.

 Note:
transaction fee applies for all payments made via credit card. If you book additional services at a later date or if you purchase a voucher using your credit card, this fee is reduced.

Credit card regulations may vary for bookings made with our partner airlines at germanwings.com

PayPal

You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

 Note:
transaction fee applies for all bookings made via PayPal. If additional services are booked at a later date of if you purchase a voucher via PayPal, this fee will be reduced.

Paying on invoice (RatePAY)

You can also pay for your flight and any charged additional services via RatePAY invoice if:

  • You book online and the amount payable is at least €20 but no more than €2,000
  • The flight price is given in euros
  • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
  • You have a positive credit check

Detailed information can be found in the RatePAY data protection declaration.

If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the fifth bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

If you are unable to use this payment method, we can offer you an alternative payment option.

 Note:
A transaction fee applies for each booking paid for using this option.

Cash payments

You may only pay in cash if you book your ticket at one of our airport counters.

Vouchers

Paying for a booking with a voucher is quick and simple:

  1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
  2. Enter your voucher code and then check the code entered and the travel services in your basket.
  3. Click on "Confirm booking" to complete your booking.

If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

Validity
Vouchers may only be used to book Germanwings/Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

Please note that conditions of use vary for purchased and promotional vouchers.

 Note:
Vouchers may not be used to book flights with our partner airlines at germanwings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

How do you claim Miles & More award and status miles retroactively?

You can enter your Miles & More service card number before departure under "My flight". Use your Germanwings/Eurowings booking code.

If your flight is not listed under "My flights", you can have check-in staff enter your number for you.

Of course, you can also enter your Miles & More number after you have taken your flight. You will find the form for entering your miles retroactively at www.miles-and-more.com/mileage-request.

 

 

I did not enter my Boomerang Club membership number when I booked my flight. Can I have the miles credited to me retroactively?

You can only collect miles for flights that you booked after signing up with the Boomerang Club. If you forget to enter your membership number when you book your flight, you can add it online at a later date. To do this, simply find the flight in question in the member area under "My flight" and enter your number.

You can even take care of this after your flight. You have up to three months after the flight to enter your membership number and collect miles. However, please note that it may take up to seven days for your miles to be credited.

If your flight is not listed under "My bookings", please contact our service team within three months to get the mileage credit. You can reach the call centre by phone at +44 (0) 330 365 9986 (€0.20 per call from a landline phone – €0.60 maximum per call from a mobile phone) or by emailing boomerangclub@germanwings.com

You will need the full booking number of the booking in question when you make this call. For this reason, it is a good idea after every flight to put your booking confirmation in a safe place. It may take up to three weeks to enter the miles retroactively.  

To add miles for Sixt rentals, click here.

To add miles for Avis rentals, click here.

Which other frequent flyer programmes allow me to collect miles with Germanwings/Eurowings?

You can also collect miles from Germanwings/Eurowings flights with the MileagePlus programme from United Airlines, the Aeroplan programme from Air Canada and the Mileage Club programme from All Nippon Airways (ANA). To do this, you must enter your frequent flyer number when you book your flight on germanwings.com. You can also use your United MileagePlus miles and ANA Mileage Club miles to book award flights with Germanwings/Eurowings. You can book bonus flights with United MileagePlus miles on the United Airlines website or through the United MileagePlus service team. Award flights with ANA Mileage Club miles can only be booked through the ANA Mileage Club service team.

What benefits does the SMART fare offer?

Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

The SMART fare is our standard fare. Along with the benefits of the BASIC fare, it also includes one checked item of luggage, preferred seating and in-flight catering.

For more information about the SMART fare on continental flights, click here.

For more information about the SMART fare on intercontinental flights, click here.

Frequently asked questions relating to the topic: Boomerang Club

I did not enter my Boomerang Club membership number when I booked my flight. Can I have the miles credited to me retroactively?

You can only collect miles for flights that you booked after signing up with the Boomerang Club. If you forget to enter your membership number when you book your flight, you can add it online at a later date. To do this, simply find the flight in question in the member area under "My flight" and enter your number.

You can even take care of this after your flight. You have up to three months after the flight to enter your membership number and collect miles. However, please note that it may take up to seven days for your miles to be credited.

If your flight is not listed under "My bookings", please contact our service team within three months to get the mileage credit. You can reach the call centre by phone at +44 (0) 330 365 9986 (€0.20 per call from a landline phone – €0.60 maximum per call from a mobile phone) or by emailing boomerangclub@germanwings.com

You will need the full booking number of the booking in question when you make this call. For this reason, it is a good idea after every flight to put your booking confirmation in a safe place. It may take up to three weeks to enter the miles retroactively.  

To add miles for Sixt rentals, click here.

To add miles for Avis rentals, click here.

Can I also earn Miles & More award and status miles with other Boomerang Club partners?

No. As always, you will continue to collect Boomerang Club miles with Boomerang Club partners.

How do I sign up with Miles & More?

You have various options for signing up with Miles & More. The simplest of these is to register online. To online registration

At the end of the online registration process, you can print your temporary Miles & More card and immediately begin collecting miles. The brochures displayed contain a provisional card that you can fill in yourself so that you can start straight away.

You will also find registration brochures at all Lufthansa and SWISS sales offices, in airports, on board Lufthansa flights and at travel agencies with LH representation.

What is the Boomerang Club?

The Boomerang Club is the Germanwings/Eurowings bonus programme. As a Boomerang Club member you can collect miles on almost all Germanwings flights, which are then credited to your account. Once you have at least 10,000 miles, you can redeem them for an award flight. You can also take advantage of exclusive offers and sales from our partners.

I was credited Boomerang Club miles for a flight, but I wanted to collect Miles & More premium miles. Can I change this?

No. We regret that it is not possible to correct flights after they have been credited to you. When booking a flight, always be sure to enter the correct number.

Frequently asked questions relating to the topic: Miles & More

Can I use my Germanwings/Eurowings boarding pass to enter the Lufthansa Senator or Business Lounge?

Passengers who book our BEST fare are entitled to lounge access at selected airports.

HON Circle members and Senators are entitled to lounge access on Germanwings/Eurowings flights, regardless of the fare. This includes all Lufthansa lounges and partner lounges in Germany and Europe as well as the lounges at the Germanwings/Eurowings BEST departure points.

If you have Frequent Traveller status and you book a SMART fare, you are entitled to use all Lufthansa lounges and Austrian Airlines, Brussels Airlines and SWISS lounges in Germany and Europe.

How do you claim Miles & More award and status miles retroactively?

You can enter your Miles & More service card number before departure under "My flight". Use your Germanwings/Eurowings booking code.

If your flight is not listed under "My flights", you can have check-in staff enter your number for you.

Of course, you can also enter your Miles & More number after you have taken your flight. You will find the form for entering your miles retroactively at www.miles-and-more.com/mileage-request.

 

 

What benefits does the SMART fare offer?

Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

The SMART fare is our standard fare. Along with the benefits of the BASIC fare, it also includes one checked item of luggage, preferred seating and in-flight catering.

For more information about the SMART fare on continental flights, click here.

For more information about the SMART fare on intercontinental flights, click here.

How many award miles do I earn on each flight?

Your mileage credit is based on the region and booking class in which you travel. You can collect miles on Germanwings flights. During the booking process you will of course be informed how many Miles & More award miles or Boomerang Club miles you will collect for your flight.

Here is an overview of the mileage value

 

Can I collect Miles & More award miles with other partners too?

Miles & More has more than 40 airline partners and over 100 other partners in a range of areas with whom you can earn miles, including hotels, car rental agencies, telecommunications providers and media companies. Go to "Collect miles" at miles-and-more.com for detailed information.

Frequently asked questions relating to the topic: Lounge access

Can I use my Germanwings/Eurowings boarding pass to enter the Lufthansa Senator or Business Lounge?

Passengers who book our BEST fare are entitled to lounge access at selected airports.

HON Circle members and Senators are entitled to lounge access on Germanwings/Eurowings flights, regardless of the fare. This includes all Lufthansa lounges and partner lounges in Germany and Europe as well as the lounges at the Germanwings/Eurowings BEST departure points.

If you have Frequent Traveller status and you book a SMART fare, you are entitled to use all Lufthansa lounges and Austrian Airlines, Brussels Airlines and SWISS lounges in Germany and Europe.

What benefits does the SMART fare offer?

Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

The SMART fare is our standard fare. Along with the benefits of the BASIC fare, it also includes one checked item of luggage, preferred seating and in-flight catering.

For more information about the SMART fare on continental flights, click here.

For more information about the SMART fare on intercontinental flights, click here.

At which Germanwings/Eurowings departure airports will I find a lounge?

You can use our practical lounge finder to see at which Germanwings/Eurowings departure airports you will be able to use a lounge.

What benefits does the BEST fare offer?

Your fare for maximum comfort at an attractive price.

The BEST fare offers all of our guests special comfort. An exclusive seat in the front rows with more leg room, lounge access (where available), à la carte catering and many other advantages leave nothing to be desired.

For more information about the BEST fare on continental flights, click here.

For more information about the BEST fare on intercontinental flights, click here.

What benefits does the BASIC fare offer?

Looking for a fare that lets you pay for just the services you really want?

The BASIC fare is our budget fare. It includes only the flight. Luggage and many other additional services can be added to your booking as needed. Our Sky Bistro offers you dining pleasure above the clouds at affordable prices.

Find out more about the BASIC fare on short and medium-haul flights here

Find out more about the BASIC fare on long-haul flights here.

 

Type of service

Description

Short and medium-haul route

(Charges per person and flight segment)

Long-haul route

(Charges per person and flight segment)
 

Service for disabled passengers

   
BLND Boarding and disembarking assistance for visually impaired passengers no charge no charge
DEAF Boarding and disembarking assistance for deaf passengers and sign language users no charge no charge
WCHR Assistance for passengers with impaired mobility on airport apron no charge no charge
WCHS Assistance for passengers with impaired mobility on aircraft steps no charge no charge
WCHC Carrying passengers with impaired mobility to seat on aircraft no charge no charge
WCMP Transport of manually operated wheelchair no charge no charge
WCBD Transport of a motorised wheelchair operating on dry batteries no charge no charge
Guide dog Transport of a guide dog no charge no charge
       
 

Carriage of baggage

   
BAG Reduced baggage surcharge for a maximum of one item of checked luggage €15 / £14 / CHF 20 / $21 / CZK 420 / SEK 150 / NOK 123 / PLN 63 / HUF 4,950 €30 / £27 / CHF 40 / $42 / CZK 840 / SEK 300 / NOK 246 / PLN 126 / HUF 9,900 / AED 151 / THB 1,351
BAG (BM) Baggage surcharge for a maximum of one item of checked luggage €30 / £27 / CHF 40 / $42 / CZK 840 / SEK 300 / NOK 246 / PLN 126 / HUF 9,900 €60 / £54 / CHF 79 / $83 / CZK 1,680 / SEK 600 / NOK 492 / PLN 252 / HUF 19,800 HUF / AED 303 / THB 2,701
BAG 2 - 5 Baggage surcharge per additional item of checked luggage €75 / £68 / CHF 99 / $104 / CZK 2,100 / SEK 750 / NOK 615 / PLN 345 / HUF 24,750 €150 / £135 / CHF 198 / $209 / CZK 4,200 / SEK 1,500 / NOK 1,230 / PLN 630 / HUF 49,500 / AED 756 / THB 6,753
XBA/XMA Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500 €100 / £90 / CHF 132 / $139 / CZK 2,800 / SEK 1,000 / NOK 820 / PLN 420 / HUF 33,000 / AED 504 / THB 4,502
XBB-XBE/MBXME Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500 €100 / £90 / CHF 132 / $139 / CZK 2,800 / SEK 1,000 / NOK 820 / PLN 420 / HUF 33,000 / AED 504 / THB 4,502
SKI Transport of ski equipment weighing up to max. 30 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) no charge no charge
SWP Transport of sports weapons per item (incl. ammunition) €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500 €100 / £90 / CHF 132 / $139 / CZK 2,800 / SEK 1,000 / NOK 820 / PLN 420 / HUF 33,000 / AED 504 / THB 4,502
GOLF Transport of golf equipment per set €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500 €100 / £90 / CHF 132 / $139 / CZK 2,800 / SEK 1,000 / NOK 820 / PLN 420 / HUF 33,000 / AED 504 / THB 4,502
BIKE Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by Germanwings/Eurowings (depending on availability)
€50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500 €100 / £90 / CHF 132 / $139 / CZK 2,800 CZK / SEK 1,000 / NOK 820 / PLN 420 / HUF 33,000 / AED 504 / THB 4,502
SPEQ Transport of the following specialised equipment: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500 €100 / £90 / CHF 132 / $139 / CZK 2,800 / SEK 1,000 / NOK 820 / PLN 420 / HUF 33,000 / AED 504 / THB 4,502
 

 Please note:

If your booking consists of an etix® ticket number and/or a Germanwings/Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.
   
       
 

Specific services

   
ADD Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at a Germanwings/Eurowings airport sales desk or through a commercial agent €20 / £18 / CHF 26 / $28 / CZK 560 / SEK 200 / NOK 164 / PLN 92 / HUF 6,600 (per booking, not per person and per journey) €20 / £18 / CHF 26 / $28 / CZK 560 / SEK 200 / NOK 164 / PLN 92 / HUF 6.600 / AED 101 / THB 900 plus difference in current flight price
RBK Charge for a change to the flight date up to 30 minutes before departure €65 / £59 / CHF 86 / $90 / CZK 1,820 / SEK 650 / NOK 533 / PLN 273 / HUF 21,450 plus difference in current flight price €90 / £81 / CHF 119 / $125 / CZK 2.520 / SEK 900 / NOK 738 / PLN 378 / HUF 29.700 / AED 454 / THB 4.052 zzgl. Differenz zum aktuellen Flugpreis plus difference in current flight price
NC1 Change of name per person and per booking €65 / £59 / CHF 86 / $90 / CZK 1,820 / SEK 650 / NOK 533 / PLN 273 / HUF 21,450 plus difference in current flight price €120 / £108 / CHF 158 / $167 / CZK 3,360 / SEK 1,200 / NOK 984 / PLN 504 / HUF 39,600 / AED 605 / THB 5,403 plus difference in current flight price
PETC Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by Germanwings/Eurowings) €40 / £36 / CHF 53 / $56 / CZK 1,120 / SEK 400 / NOK 328 / PLN 184 / HUF 13,200 (no additional charge for guide dogs) €70 / £63 / CHF 92 / $97 / CZK 1,960 / SEK 700 / NOK 574 / PLN 294 / HUF 23,100 / AED 353 / THB 3,152 (no additional charge for guide dogs)
TAF Surcharge per payment by credit card 2% of the total booking fare (for domestic German flights plus VAT) 2% of the total booking fare
TAFR Reduced surcharge per payment by credit card 2% of the total booking fare (for domestic German flights plus VAT) 2% of the total booking fare
TAFG Surcharge for payments by credit card for group bookings per person and leg 2% of the total booking fare (for domestic German flights plus VAT) 2% of the total booking fare
RPR Surcharge per RatePAY booking (only for payments in euros) €9.90 €9.90
TAF Surcharge per payment by PayPal €9.90 / £9 / CHF 13 / $14 / CZK 277 / SEK 99 / NOK 81 / PLN 46 / HUF 3,267 €9,90 / £9 / CHF 13 / $14 / CZK 277 / SEK 99 / NOK 81 / PLN 46 / HUF 3.267 / AED 50 / THB 446
TAFR Reduced surcharge per payment by PayPal €2 / £2 / CHF 3 / $3 / CZK 56 / SEK 20 / NOK 16 / PLN 9 / HUF 660 €2 / £2 / CHF 3 / $3 / CZK 56 / SEK 20 / NOK 16 / PLN 9 / HUF 660 / AED 10 / THB 90
TAF4U Surcharge per payment with VISA Electron, VISA Debit card or by direct debit no charge no charge
INF Service charge per leg for children up to 2 years of age €15 / £14 / CHF 20 / $21 / CZK 420 / SEK 150 / NOK 123 / PLN 69 / HUF 4,950 €75 / £68 / CHF 99 / $104 / CZK 2,100 / SEK 750 / NOK 615 / PLN 315 / HUF 24,750 / AED 378 / THB 3,377
UM Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna €40 / £36 / CHF 53 / $56 / CZK 1,120 / SEK 400 / NOK 328 / PLN 184 / HUF 13,200 not available
Pushchairs Transport of pushchairs on airport apron, on aircraft steps, in the airport no charge no charge
SEF Seat reservation – standard (Middle seat) €8 / £7 / CHF 11 / $11 / CZK 224 / SEK 80 / NOK 66 / PLN 34 / HUF 2,640 €10 / £9 / CHF 13 / $14 / CZK 280 / SEK 100 / NOK 82 / PLN 46 / HUF 3.300 / AED 50 / THB 450
SEF Seat reservation – standard (Aisle or window) €12 / £11 / CHF 16 / $17 / CZK 336 / SEK 120 / NOK 98 / PLN 50 / HUF 3,960 €20 / £18 / CHF 26 / $28 / CZK 560 / SEK 200 / NOK 164 / PLN 84 / HUF 6,600 / AED 101 / THB 900
SEF Seat reservation with more legroom (in BASIC fare) €20 / £18 / CHF 26 / $28 / CZK 560 / SEK 200 / NOK 164 / PLN 84 / HUF 6,600
(including snack & drink)
€90 / £81 / CHF 119 / $125 / CZK 2.520 / SEK 900 / NOK 738 / PLN 378 / HUF 29.700 / AED 454 / THB 4.052
SEF Seat reservation with more legroom (in SMART fare) no charge
(including snack & drink)
€50 / £45 / CHF 66 / $70 / CZK 1.400 / SEK 500 / NOK 410 / PLN 210 / HUF 16.500 / AED 252 / THB 2.251
  Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)
       
 

Other charges

   
CBF Flat-rate compensation per returned direct debit €7.65 / £7 / CHF 10 / $11 / CZK 214 / SEK 77 / NOK 63 / PLN 35 / HUF 2,525 €7,65 / £7 / CHF 10 / $11 / CZK 214 / SEK 77 / NOK 63 / PLN 35 / HUF 2.525 / AED 39 / THB 344
CXL/RBK
flex
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 €75 / £68 / CHF 99 / $104 / CZK 2,100 / SEK 750 / NOK 615 / PLN 345 / HUF 24,750 €90 / £81 / CHF 119 / $125 / CZK 2,520 / SEK 900 / NOK 738 / PLN 378 / HUF 29,700 / AED 454 / THB 4,052

ERRORS & OMISSIONS EXCEPTED.

For further information please consult our General Conditions of Carriage.

Our fares at a glance

   

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare
  Collect miles - Boomerang Club or Miles & More
          Increased mileage credit, including HON Circle miles
  Snack & drink From €6       À la carte catering
  1 bag up to 23 kg €15
if booked online
       
  2nd bag up to 23 kg €75
if booked online
€75
if booked online
   
  Preferred seating
(Middle Seat)
€8       In rows 1-3
  Preferred seating
(Aisle or window)
€12       In rows 1-3
  Seat with more legroom
Snack & drink included
€20
where available
Where available
  Throughout the 
Airbus fleet
  Adjacent seat free            
  Lounge access Lounge access at select airports for HON and SEN Lounge access at select airports for HON, SEN and FTL
Lounge access at select airports
  Reserved
hand luggage compartment
           
  Priority check-in
and boarding
           
  Access to security fast lane           At select airports
  Booking changes Surcharge Free with Flex option * Free with Flex option *
  Cancellation     Free with Flex option * Free with Flex option *
  Extras
Special luggage and sport equipment
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
   

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare
  Collect miles - Boomerang Club or Miles & More
          Mileage credit, including HON Circle miles
  SMART-Meals       One warm and one cold meal incl.     À la carte catering
  Sky-Meals
(Six meals to chose from)
Sky-Meal from €7,90
  Can be added to SMART-Meals     À la carte catering
  À la carte catering            
  1 bag up to 23 kg €30
if booked online
       
  2nd bag up to 23 kg €150
if booked online
€150
if booked online
   
  Preferred seating
(Middle seat)
€10       In rows 1-3
  Preferred seating
(Aisle or window)
€20       In rows 1-3
  Seat with more legroom
€90
where available
€50
where available
   
  Premium seating in the exclusive area        
  More legroom and a comfortably adjustable backrest included        
  Lounge access   Lounge access at select airports for HON, SEN and FTL
Lounge access at select airports
  Reserved
hand luggage compartment
           
  Priority check-in
and boarding
           
  Access to security fast lane           At select airports
  Booking changes Surcharge Free with Flex option * Free with Flex option *
  Cancellation     Free with Flex option * Free with Flex option *
  Extras
Special luggage and sport equipment
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)

     Included           
 
     Cannot be added

* Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date
** Where available

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