What happens if I forget or lose my hand luggage on the plane?

If you forget or lose a personal item on the plane, our employees at the luggage-tracing office at the relevant airport will be happy to assist you.

For more information, contact the relevant airport by telephone:

Adana Airport: +90 212 4633636
Amsterdam Airport: +31 20 4067 230
Ankara Airport: +90 312 398 2243
Antalya Airport: +90 242 3303 470
Athens Airport: +30 210 35 30 153
Barcelona Airport: +34 932 983 310
Bari (Apulia) Airport: +39 080 5800 224
Basel Airport:  +41 43 815 08 05                                                          
Belgrade Airport: +381 11 22 86 412
Berlin Tegel Airport: +49 30 4101 75442
Bilbao Airport: +34 94 4869835
Birmingham Airport: +44 121 767 7771
Bologna Airport: +39 051-6479 6470
Bremen Airport: +49 421 5595 848
Brindisi Airport: +39 0831 4117 447
Brussels Airport: +32 2 788 33 44
Budapest Airport: +36 1 296 8368 or -8369
Cagliari (Sardinia) Airport: +39 0702 12076
Casablanca Airport: +212 522 4995 60 / 61
Catania (Sicily) Airport: +39 095 723 933
Cologne/Bonn Airport: +49 2203 957266
Corfu Airport: +30 26610 28722
Corsica (Bastia): +33 4955 45411
Corsica (Calvi): +33 4956 58800
Crete (Heraklion) Airport: +30 2810 397384
Dortmund Airport: +49 231 92 13 635 or +49 231 92 13 211
Dresden Airport: +49 351 881 4050
Dublin Airport: +353 1 812 5714 or +353 1 812 5715
Dubrovnik Airport: +385 2077 3328
Dusseldorf Airport: dussulos@dlh.de
Edinburgh Airport: +44 131 348 4130
Enfidha Airport: +216 73 103 010 6255
Faro Airport: +351 289 88 9407
Frankfurt Airport: +49 69 690 20439
Friedrichshafen Airport: +49 7541 284 386
Fuerteventura Airport: +34 617 412 235
Geneva Airport: +41 22 799 33 36
Gran Canaria/Las Palmas Airport: +34 928579260 / 62
Hamburg Airport: +49 40 5070 2733
Hanover Airport: +49 511 977 2526
Helsinki Airport: +358 29 193 0505
Hurghada Airport: +20 653 445 543
Ibiza Airport: +34 971-809 338
Istanbul Sabiha Gökcen Airport: +90 216 463 3636
Izmir Airport: +90 232 2740047
Jerez de la Frontera Airport: +34 956 150 157                     
Karlsruhe/Baden Baden Airport: +49 7229 66 2385
Katowice Airport: +48 32 380 10 64            
Kavala Airport: +30 25910 53466
Kayseri Airport: +30 352 337 3353
Klagenfurt Airport: +43 5 1766 38247
Kos Airport: +30 224 205 1567
Krakow Airport: +48 12 285 51 21   
Lamezia Terme Airport: +39 0968 419547
Lanzarote Airport: +34 928 846102
Larnaca Airport: +357 24 00 85 35
Leipzig/Halle Airport: +49 341 224 1613
Lisbon Airport: +351 2184 45182
London-Heathrow Airport: +44 208 745 4980 1 / +44 844 824 3115 2 / +44 208 634 4130 3
London Stansted Airport: +44 870 850 0038
Lyon Airport: +33 472 22 75 75
Madrid Airport: +34 661 41 95 84
Malaga Airport: +34 952 048 187 or +34 952 048 711                         
Manchester Airport: +44 871 288 7354
Marrakech Airport: +212 620 572 069
Memmingen Airport: +49 8331 984 200-256
Menorca Airport: +34 971 369015
Milan Linate Airport: +39 0 274866176
Milan Malpensa Airport: +39 0 2748
Moscow Airport: +7 495 4367482
Munich Airport: +49 89 975 92550
Mykonos Airport: +30 22890 22327
Nador Airport: +212 536 361 598
Naples Airport: +39 081 7896 237
Nice Airport: +33 493 21 4209
Nuremberg Airport: +49 911 937 1582
Olbia Airport: +39 0789 563469
Oslo Airport: +47 648 16 73 4
Palermo Airport: +39 091 7020 660 or +39 091 7020 315
Palma de Mallorca Airport: +34 971 789 972 or +34 971 622 201
Paris Airport: +33 1 41 58 75 24
Pisa (Tuscany) Airport: +39 050 849 400
Poznan Airport: +48 697 015 801
Prague Airport: +42 02 20114 483
Pristina Airport: +381 3859 58 175 or -179
Pula Airport: +385 5253 0149
Reykjavik (Keflavik) Airport: +354 8997 257
Rijeka Airport: +385 51 842 132
Rhodes Airport: +30 22410 83266
Rome Fiumicino Airport: +39 06 6595 25591
Rostock-Laage Airport: +49 38454 321390
Salzburg Airport: +43 662 8580 259
Samsun Airport: +90 362 844 8293
Sarajevo Airport: +387 33 289 405
Sharm el-Sheikh Airport: +20 122259300
Split Airport: +385 21 203 218 or -555
Stockholm Airport: +46 8 797 6080                                          
Stuttgart Airport: +49 711 948 4737
St. Petersburg Airport: +7(812)337 3822
Tangier Airport: +212 539 399 511
Tel Aviv Airport: +972 3 975 4072
Tenerife South Airport: +34 922 759126
Thessaloniki Airport: +30 2310 478932
Tirana Airport: + 355 0436 3369 206
Toulouse Airport: +33 561 71 27 60                             
Trabzon Airport: +90 462 3280 8536
Tunis Airport: +216 7175 5000 337-58 or -59
Turin Airport: +39 011 5676 200
Venice Marco Polo Airport: +39 041 260 9260
Verona Airport: +39 04 58095715
Vienna Airport: +43 1-7007 29360
Wroclaw Airport: +48 71 3581 387 
Zadar Airport: +38 523 205 800
Zagreb Airport: +385 1 4562 229
Zurich Airport: +41 43 815 0802

If you have any questions about this, please use this contact form.

 Note:
If you forget or lose your luggage on a flight operated by one of our partner airlines, please contact the relevant airline.

1 First 24 hours after loss of luggage
2 More than 24 hours after loss of luggage, within the UK
3 More than 24 hours after loss of luggage, outside of the UK

Here you will find similar questions relating to this topic

How does web check-in work?
Are there any restrictions on the amount, size and weight of hand luggage?
Do I have to go through security again before taking a connecting flight?
What items may not be carried in hand luggage?
What do I do if my checked luggage is lost?

Type of service

Description

Charges per person and flight segment

 

Service for disabled passengers

 
BLND Boarding and disembarking assistance for visually impaired passengers no charge
DEAF Boarding and disembarking assistance for deaf passengers and sign language users no charge
WCHR Assistance for passengers with impaired mobility on airport apron no charge
WCHS Assistance for passengers with impaired mobility on aircraft steps no charge
WCHC Carrying passengers with impaired mobility to seat on aircraft no charge
WCMP Transport of manually operated wheelchair no charge
WCBD Transport of a motorised wheelchair operating on dry batteries no charge
Guide dog Transport of a guide dog no charge
     
 

Carriage of baggage

 
BAG Reduced baggage surcharge for a maximum of one item of checked luggage €15 / £14 / CHF 20 / $21 / CZK 420 / SEK 150 / NOK 123 / PLN 63 / HUF 4,950
BAG (BM) Baggage surcharge for a maximum of one item of checked luggage €30 / £27 / CHF 40 / $42 / CZK 840 / SEK 300 / NOK 246 / PLN 126 / HUF 9,900
BAG 2 - 5 Baggage surcharge per additional item of checked luggage €75 / £68 / CHF 99 / $104 / CZK 2,100 / SEK 750 / NOK 615 / PLN 345 / HUF 24,750
XBA/XMA Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500
XBB-XBE/MBXME Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500
SKI Transport of ski equipment weighing up to max. 30 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) no charge
SWP Transport of sports weapons per item (incl. ammunition) €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500
GOLF Transport of golf equipment per set €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500
BIKE Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by Germanwings (depending on availability)
€50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500
SPEQ Transport of the following specialised equipment: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500
  Please note: If your booking consists of an etix® ticket number and/or a Germanwings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.  
     
 

Specific services

 
ADD Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at a Germanwings airport sales desk or through a commercial agent €20 / £18 / CHF 26 / $28 / CZK 560 / SEK 200 / NOK 164 / PLN 92 / HUF 6,600 (per booking, not per person and per journey)
RBK Charge for a change to the flight date up to 30 minutes before departure €65 / £59 / CHF 86 / $90 / CZK 1,820 / SEK 650 / NOK 533 / PLN 273 / HUF 21,450 plus difference in current flight price
NC1 Change of name per person and per booking €65 / £59 / CHF 86 / $90 / CZK 1,820 / SEK 650 / NOK 533 / PLN 273 / HUF 21,450 plus difference in current flight price
PETC Transport of pets up to 8 kg in an appropriate container
Containers for transporting pets are not provided by Germanwings
€40 / £36 / CHF 53 / $56 / CZK 1,120 / SEK 400 / NOK 328 / PLN 184 / HUF 13,200 (no additional charge for guide dogs)
TAF Surcharge per payment by credit card 2% of the total booking fare (for domestic German flights plus VAT)
TAFR Reduced surcharge per payment by credit card 2% of the total booking fare (for domestic German flights plus VAT)
TAFG Surcharge for payments by credit card for group bookings per person and leg 2% of the total booking fare (for domestic German flights plus VAT)
RPR Surcharge per RatePAY booking (only for payments in euros) €9.90
TAF Surcharge per payment by PayPal €9.90 / £9 / CHF 13 / $14 / CZK 277 / SEK 99 / NOK 81 / PLN 46 / HUF 3,267
TAFR Reduced surcharge per payment by PayPal €2 / £2 / CHF 3 / $3 / CZK 56 / SEK 20 / NOK 16 / PLN 9 / HUF 660
TAF4U Surcharge per payment with VISA Electron, VISA Debit card or by direct debit no charge
INF Service charge per leg for children up to 2 years of age €15 / £14 / CHF 20 / $21 / CZK 420 / SEK 150 / NOK 123 / PLN 69 / HUF 4,950
UM Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna €40 / £36 / CHF 53 / $56 / CZK 1,120 / SEK 400 / NOK 328 / PLN 184 / HUF 13,200
Pushchairs Transport of pushchairs on airport apron, on aircraft steps, in the airport no charge
SEF Seat reservation – standard €10 / £9 / CHF 13 / $14 / CZK 280 / SEK 100 / NOK 82 / PLN 46 / HUF 3,300
SEF Seat reservation with more legroom including snack & drink €18 / £16 / CHF 24 / $25 / CZK 504 / SEK 180 / NOK 148 / PLN 83 / HUF 5,940
  Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)
     
 

Other charges

 
CBF Flat-rate compensation per returned direct debit €7.65 / £7 / CHF 10 / $11 / CZK 214 / SEK 77 / NOK 63 / PLN 35 / HUF 2,525
CXL/RBK
flex
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 €75 / £68 / CHF 99 / $104 / CZK 2,100 / SEK 750 / NOK 615 / PLN 345 / HUF 24,750

ERRORS & OMISSIONS EXCEPTED.

For further information please consult our General Conditions of Carriage.

Our fares at a glance

   

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare
  Collect miles - Boomerang Club or Miles & More
          Increased mileage credit, including HON Circle miles
  Snack & drink From €6       À la carte catering
  1 bag up to 23 kg €15
if booked online
       
  2nd bag up to 23 kg €75
if booked online
€75
if booked online
   
  Preferred seating €10       In rows 1-3
  Seat with more legroom
Snack & drink included
€18
where available
Where available
  Throughout the 
Airbus fleet
  Adjacent seat free            
  Lounge access Lounge access at select airports for HON and SEN Lounge access at select airports for HON,
SEN and FTL
Lounge access at select airports
  Reserved
hand luggage compartment
           
  Priority check-in
and boarding
           
  Access to security fast lane           At select airports
  Booking changes Surcharge Free with Flex option * Free with Flex option *
  Cancellation     Free with Flex option * Free with Flex option *
  Extras
Special luggage and sport equipment
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)

     Included           
 
     Cannot be added

* Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date
** Where available

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etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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