Accessible travel with Germanwings

Accessible travel

Welcome on board

We offer a range of complimentary services for passengers with impaired mobility. These services include assistance when boarding and exiting the plane, on the apron and the stairs to the plane, and carrying those passengers to their seats who are unable to walk.

Wheelchairs and guide dogs may be carried free of charge.

Back to "Services"

We are here to help!

If you and your companion require help, we are happy to provide support. Please let us know as early as possible via our call centre or tell our staff at the check-in counter.

Special information for passengers with impaired mobility can also be found on the individual airport websites. Links are available under Travel destinations and Airports.

Passengers with wheelchairs

You are welcome to bring your own wheelchair on board, as long as it does not contain wet-cell batteries. We carry wheelchairs free of charge, but we do ask you to reserve this additional service in the second step of our online flight booking process, by adding the service to your booking at a later date or via the call centre.

Passengers with guide dogs

Unfortunately, we are only able to carry one guide dog on each flight. Guide dogs are carried free of charge, but must be registered via our contact form after booking. We recommend you check with us if the space is still available prior to making your booking.

Please note

For safety reasons, passengers who are completely immobile or who cannot move or orientate themselves independently must travel with a companion. We ask for your understanding that we are unable to transport passengers lying down.

 Note:

Wheelchairs may also be carried free of charge on Germanwings/Eurowings flights booked via one of our partner airlines or via your travel agent. More information about this service is available from the relevant airline or from your travel agent.

For flights operated by our partner airlines, the terms of the relevant airline apply.

Frequently asked questions relating to the topic: Accessible travel

When can pregnant women fly?

Expectant mothers can fly safely up to and including the 36th week of pregnancy without there being an increased health risk, provided that there have been no complications during the pregnancy. For the safety of the mother and the unborn child, expectant mothers may no longer fly after this time.

Women should avoid flying during pregnancy if they:

  • Are expecting a multiple birth
  • Have previously suffered a miscarriage
  • Suffer from heart and circulatory illnesses

There is an increased risk of thrombosis throughout the entire pregnancy.

In order to prevent other possible risks, we recommend you visit your doctor before flying.

Can I add services to my booking later?

Yes, you can edit your booking and add the following extra services up to 30 minutes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

  • Regular, excess and special luggage (golfing equipment, bicycles and sports equipment such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
  • Transport of pets
  • Seat reservations
  • Boarding and disembarking assistance for hearing or visually impaired passengers and travellers with restricted mobility
  • Boarding with a wheelchair
  • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
  • Train connections to airport

Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

Fare upgrade

Up to 72 hours before departure, you can still upgrade your fare by telephone or at our counters. There will be no processing charge if you do this by phone.

  Note: Do you have an etix® ticket number instead of a booking number? Did you book your Germanwings/Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at germanwings.com? If so, please contact the relevant airline or your travel agent. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.
 

What services are available for passengers with disabilities?

Passengers with disabilities can of course board the plane first. If you and your companion require additional help when checking in, boarding or on the way to your seat, we are on hand to offer assistance. Naturally, these additional services are available free of charge.

Adding additional services
In the second booking step, various assistance options can be added to your booking under "More services". Here, you can also register that you are bringing a wheelchair. However, you can also amend your booking and add additional services at a later date, up to 30 minutes before departure – in the "My flight" section.

More information on adding services to your booking at a later date can be found here.

If you have any further questions, our competent employees at our call centre will be happy to assist you.

 Note:
For flights operated by our partner airlines, the conditions of the relevant airline apply.

Can visually impaired passengers bring their guide dogs on board?

Of course, guide dogs may fly with us free of charge. Please understand, however, that we are only able to carry one guide dog per flight. We therefore recommend that you check before booking that this guide dog place is still available, and then register your dog with us using our contact form.

Please note that the entry and exit of guide dogs are subject to special regulations in the United Kingdom and Ireland. For more information please go to: https://www.gov.uk/pet-travel-travelling-with-assistance-dogs or write to:

British Embassy
Wilhelmstr. 70-71
10117 Berlin
Germany
Tel +49 (0)30 20457-0

The aforementioned provisions governing dogs on flights from and to the United Kingdom and Ireland apply solely to guide dogs.

 Note:
For flights operated by our partner airlines, the conditions of the relevant airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Can passengers travel with a wheelchair?

Yes, we can carry up to five passengers with wheelchairs per flight, provided that the mobility aids do not have wet-cell batteries or unsealed or non-leakproof batteries. The carriage of larger groups of passengers with wheelchairs is only possible if agreed with us in advance.

If your wheelchair is battery powered and has leakproof dry-cell or gel batteries, you must ensure that the battery is not connected and ready for use and that the poles are secured against a short circuit and isolated. The battery must also be attached securely to the wheelchair. We will of course carry your mobility aids free of charge.

Registering wheelchairs online

We recommend that you register your wheelchair with us when you book your flight, either via our mobile services or online:

 

Adding a wheelchair at a later date

You can also add your wheelchair to your booking up to 30 minutes before departure, either online or via our mobile services:

More information on adding services at a later date can be found here.

If you would like to book additional services over the telephone or if you have any questions, our employees at our call centre will be happy to assist you.

 Note:
For flights operated by our partner airlines, the conditions of the relevant airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.
You can of course bring your wheelchair free of charge on Germanwings/Eurowings flights booked with one of our partner airlines or at a travel agency. For more information, please contact the relevant airline or your travel agency.

Type of service

Description

Short and medium-haul route

(Charges per person and flight segment)

Long-haul route

(Charges per person and flight segment)
 

Service for disabled passengers

   
BLND Boarding and disembarking assistance for visually impaired passengers no charge no charge
DEAF Boarding and disembarking assistance for deaf passengers and sign language users no charge no charge
WCHR Assistance for passengers with impaired mobility on airport apron no charge no charge
WCHS Assistance for passengers with impaired mobility on aircraft steps no charge no charge
WCHC Carrying passengers with impaired mobility to seat on aircraft no charge no charge
WCMP Transport of manually operated wheelchair no charge no charge
WCBD Transport of a motorised wheelchair operating on dry batteries no charge no charge
Guide dog Transport of a guide dog no charge no charge
       
 

Carriage of baggage

   
BAG Reduced baggage surcharge for a maximum of one item of checked luggage €15 / £14 / CHF 20 / $21 / CZK 420 / SEK 150 / NOK 123 / PLN 63 / HUF 4,950 €30 / £27 / CHF 40 / $42 / CZK 840 / SEK 300 / NOK 246 / PLN 126 / HUF 9,900 / AED 151 / THB 1,351
BAG (BM) Baggage surcharge for a maximum of one item of checked luggage €30 / £27 / CHF 40 / $42 / CZK 840 / SEK 300 / NOK 246 / PLN 126 / HUF 9,900 €60 / £54 / CHF 79 / $83 / CZK 1,680 / SEK 600 / NOK 492 / PLN 252 / HUF 19,800 HUF / AED 303 / THB 2,701
BAG 2 - 5 Baggage surcharge per additional item of checked luggage €75 / £68 / CHF 99 / $104 / CZK 2,100 / SEK 750 / NOK 615 / PLN 345 / HUF 24,750 €150 / £135 / CHF 198 / $209 / CZK 4,200 / SEK 1,500 / NOK 1,230 / PLN 630 / HUF 49,500 / AED 756 / THB 6,753
XBA/XMA Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500 €100 / £90 / CHF 132 / $139 / CZK 2,800 / SEK 1,000 / NOK 820 / PLN 420 / HUF 33,000 / AED 504 / THB 4,502
XBB-XBE/MBXME Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500 €100 / £90 / CHF 132 / $139 / CZK 2,800 / SEK 1,000 / NOK 820 / PLN 420 / HUF 33,000 / AED 504 / THB 4,502
SKI Transport of ski equipment weighing up to max. 30 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) no charge no charge
SWP Transport of sports weapons per item (incl. ammunition) €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500 €100 / £90 / CHF 132 / $139 / CZK 2,800 / SEK 1,000 / NOK 820 / PLN 420 / HUF 33,000 / AED 504 / THB 4,502
GOLF Transport of golf equipment per set €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500 €100 / £90 / CHF 132 / $139 / CZK 2,800 / SEK 1,000 / NOK 820 / PLN 420 / HUF 33,000 / AED 504 / THB 4,502
BIKE Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by Germanwings/Eurowings (depending on availability)
€50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500 €100 / £90 / CHF 132 / $139 / CZK 2,800 CZK / SEK 1,000 / NOK 820 / PLN 420 / HUF 33,000 / AED 504 / THB 4,502
SPEQ Transport of the following specialised equipment: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500 €100 / £90 / CHF 132 / $139 / CZK 2,800 / SEK 1,000 / NOK 820 / PLN 420 / HUF 33,000 / AED 504 / THB 4,502
 

 Please note:

If your booking consists of an etix® ticket number and/or a Germanwings/Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.
   
       
 

Specific services

   
ADD Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at a Germanwings/Eurowings airport sales desk or through a commercial agent €20 / £18 / CHF 26 / $28 / CZK 560 / SEK 200 / NOK 164 / PLN 92 / HUF 6,600 (per booking, not per person and per journey) €20 / £18 / CHF 26 / $28 / CZK 560 / SEK 200 / NOK 164 / PLN 92 / HUF 6.600 / AED 101 / THB 900 plus difference in current flight price
RBK Charge for a change to the flight date up to 30 minutes before departure €65 / £59 / CHF 86 / $90 / CZK 1,820 / SEK 650 / NOK 533 / PLN 273 / HUF 21,450 plus difference in current flight price €90 / £81 / CHF 119 / $125 / CZK 2.520 / SEK 900 / NOK 738 / PLN 378 / HUF 29.700 / AED 454 / THB 4.052 zzgl. Differenz zum aktuellen Flugpreis plus difference in current flight price
NC1 Change of name per person and per booking €65 / £59 / CHF 86 / $90 / CZK 1,820 / SEK 650 / NOK 533 / PLN 273 / HUF 21,450 plus difference in current flight price €120 / £108 / CHF 158 / $167 / CZK 3,360 / SEK 1,200 / NOK 984 / PLN 504 / HUF 39,600 / AED 605 / THB 5,403 plus difference in current flight price
PETC Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by Germanwings/Eurowings) €40 / £36 / CHF 53 / $56 / CZK 1,120 / SEK 400 / NOK 328 / PLN 184 / HUF 13,200 (no additional charge for guide dogs) €70 / £63 / CHF 92 / $97 / CZK 1,960 / SEK 700 / NOK 574 / PLN 294 / HUF 23,100 / AED 353 / THB 3,152 (no additional charge for guide dogs)
TAF Surcharge per payment by credit card 2% of the total booking fare (for domestic German flights plus VAT) 2% of the total booking fare
TAFR Reduced surcharge per payment by credit card 2% of the total booking fare (for domestic German flights plus VAT) 2% of the total booking fare
TAFG Surcharge for payments by credit card for group bookings per person and leg 2% of the total booking fare (for domestic German flights plus VAT) 2% of the total booking fare
RPR Surcharge per RatePAY booking (only for payments in euros) €9.90 €9.90
TAF Surcharge per payment by PayPal €9.90 / £9 / CHF 13 / $14 / CZK 277 / SEK 99 / NOK 81 / PLN 46 / HUF 3,267 €9,90 / £9 / CHF 13 / $14 / CZK 277 / SEK 99 / NOK 81 / PLN 46 / HUF 3.267 / AED 50 / THB 446
TAFR Reduced surcharge per payment by PayPal €2 / £2 / CHF 3 / $3 / CZK 56 / SEK 20 / NOK 16 / PLN 9 / HUF 660 €2 / £2 / CHF 3 / $3 / CZK 56 / SEK 20 / NOK 16 / PLN 9 / HUF 660 / AED 10 / THB 90
TAF4U Surcharge per payment with VISA Electron, VISA Debit card or by direct debit no charge no charge
INF Service charge per leg for children up to 2 years of age €15 / £14 / CHF 20 / $21 / CZK 420 / SEK 150 / NOK 123 / PLN 69 / HUF 4,950 €75 / £68 / CHF 99 / $104 / CZK 2,100 / SEK 750 / NOK 615 / PLN 315 / HUF 24,750 / AED 378 / THB 3,377
UM Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna €40 / £36 / CHF 53 / $56 / CZK 1,120 / SEK 400 / NOK 328 / PLN 184 / HUF 13,200 not available
Pushchairs Transport of pushchairs on airport apron, on aircraft steps, in the airport no charge no charge
SEF Seat reservation – standard (Middle seat) €8 / £7 / CHF 11 / $11 / CZK 224 / SEK 80 / NOK 66 / PLN 34 / HUF 2,640 €10 / £9 / CHF 13 / $14 / CZK 280 / SEK 100 / NOK 82 / PLN 46 / HUF 3.300 / AED 50 / THB 450
SEF Seat reservation – standard (Aisle or window) €12 / £11 / CHF 16 / $17 / CZK 336 / SEK 120 / NOK 98 / PLN 50 / HUF 3,960 €20 / £18 / CHF 26 / $28 / CZK 560 / SEK 200 / NOK 164 / PLN 84 / HUF 6,600 / AED 101 / THB 900
SEF Seat reservation with more legroom (in BASIC fare) €20 / £18 / CHF 26 / $28 / CZK 560 / SEK 200 / NOK 164 / PLN 84 / HUF 6,600
(including snack & drink)
€90 / £81 / CHF 119 / $125 / CZK 2.520 / SEK 900 / NOK 738 / PLN 378 / HUF 29.700 / AED 454 / THB 4.052
SEF Seat reservation with more legroom (in SMART fare) no charge
(including snack & drink)
€50 / £45 / CHF 66 / $70 / CZK 1.400 / SEK 500 / NOK 410 / PLN 210 / HUF 16.500 / AED 252 / THB 2.251
  Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)
       
 

Other charges

   
CBF Flat-rate compensation per returned direct debit €7.65 / £7 / CHF 10 / $11 / CZK 214 / SEK 77 / NOK 63 / PLN 35 / HUF 2,525 €7,65 / £7 / CHF 10 / $11 / CZK 214 / SEK 77 / NOK 63 / PLN 35 / HUF 2.525 / AED 39 / THB 344
CXL/RBK
flex
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 €75 / £68 / CHF 99 / $104 / CZK 2,100 / SEK 750 / NOK 615 / PLN 345 / HUF 24,750 €90 / £81 / CHF 119 / $125 / CZK 2,520 / SEK 900 / NOK 738 / PLN 378 / HUF 29,700 / AED 454 / THB 4,052

ERRORS & OMISSIONS EXCEPTED.

For further information please consult our General Conditions of Carriage.

Our fares at a glance

   

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare
  Collect miles - Boomerang Club or Miles & More
          Increased mileage credit, including HON Circle miles
  Snack & drink From €6       À la carte catering
  1 bag up to 23 kg €15
if booked online
       
  2nd bag up to 23 kg €75
if booked online
€75
if booked online
   
  Preferred seating
(Middle Seat)
€8       In rows 1-3
  Preferred seating
(Aisle or window)
€12       In rows 1-3
  Seat with more legroom
Snack & drink included
€20
where available
Where available
  Throughout the 
Airbus fleet
  Adjacent seat free            
  Lounge access Lounge access at select airports for HON and SEN Lounge access at select airports for HON, SEN and FTL
Lounge access at select airports
  Reserved
hand luggage compartment
           
  Priority check-in
and boarding
           
  Access to security fast lane           At select airports
  Booking changes Surcharge Free with Flex option * Free with Flex option *
  Cancellation     Free with Flex option * Free with Flex option *
  Extras
Special luggage and sport equipment
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
   

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare
  Collect miles - Boomerang Club or Miles & More
          Mileage credit, including HON Circle miles
  SMART-Meals       One warm and one cold meal incl.     À la carte catering
  Sky-Meals
(Six meals to chose from)
Sky-Meal from €7,90
  Can be added to SMART-Meals     À la carte catering
  À la carte catering            
  1 bag up to 23 kg €30
if booked online
       
  2nd bag up to 23 kg €150
if booked online
€150
if booked online
   
  Preferred seating
(Middle seat)
€10       In rows 1-3
  Preferred seating
(Aisle or window)
€20       In rows 1-3
  Seat with more legroom
€90
where available
€50
where available
   
  Premium seating in the exclusive area        
  More legroom and a comfortably adjustable backrest included        
  Lounge access   Lounge access at select airports for HON, SEN and FTL
Lounge access at select airports
  Reserved
hand luggage compartment
           
  Priority check-in
and boarding
           
  Access to security fast lane           At select airports
  Booking changes Surcharge Free with Flex option * Free with Flex option *
  Cancellation     Free with Flex option * Free with Flex option *
  Extras
Special luggage and sport equipment
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)

     Included           
 
     Cannot be added

* Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date
** Where available

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