Frequently asked questions

Can I make changes to a Rail&Fly online ticket?

Rail&Fly tickets cannot be changed, cancelled or refunded. Please contact our call centre if you have any questions.

If your booking consists of an etix® ticket number and/or a Germanwings flight booked via one of our partner airlines or through a(n) (online) travel agency, please contact the respective partner airline or travel agency to book Rail&Fly tickets.

Further questions regarding "Train tickets - Booking"