Terms of use for flight vouchers


Please note

These terms apply to all vouchers acquired by purchase with a 24-figure voucher code. Separate conditions apply to promotional vouchers issued as part of competitions or marketing campaigns.

  You can also download the voucher provisions as a PDF.
To open PDF files you will need Acrobat Reader.


Purchase and validity
  1. Germanwings’ vouchers can only be purchased online at germanwings.com. The voucher and voucher code are sent to the e-mail provided in PDF format.

  2. Germanwings vouchers can only be issued in euros.

  3. The voucher is valid up to the end of the third year after purchase. The expiry date is on the voucher. You are not allowed to extend the validity of the voucher beyond the expiry date, nor will we make any cash payments for them. 

  4. The credit on the voucher is activated once Germanwings has received payment for the amount selected for the voucher, but not before 24 hours after the online purchase. Please remember that if you pay by direct debit, you will be able to use the voucher at the earliest five days after purchase.


    Using the voucher


  5. The voucher can only be used online at germanwings.com. It is only valid for Germanwings flights with a 4U flight number and for extra services directly linked to a Germanwings flight (e.g. luggage and special luggage supplements or seat reservations). These extra services can be paid for with a voucher either during the flight booking or at a later date. You can make changes to the booking in line with the provisions in the General Conditions of Carriage (GCC). You may not, however, use your voucher to book combi-packages (flight and hotel, etc.), purchase partner offers (e.g. Rail&Fly, hotels, rental cars, or insurance) or buy other vouchers.

  6. A voucher issued in euros can be used for flights paid in other currencies.

  7. If the amount payable exceeds the value of the voucher, you can pay the remainder with any of the permitted methods of payment or with another voucher. This may lead to processing fees, the amount of which you can find in the GCC.

  8. If the value of the voucher exceeds the amount payable, the remainder on the voucher remains valid with the same voucher code up to the expiry date and can be used for another flight booking. Please note that you do not receive a new voucher with the remaining amount. We do not make cash payments of remaining credit.

  9. You cannot use the voucher at a later date to pay for bookings made before the voucher was purchased.


    Cancellation policy

  10. Cancellation right
    You have the right to cancel your contractual declaration within 14 days without justification in written form (e.g. by letter, fax or e-mail) or if you send the voucher back before it expires. This deadline begins after we receive the written declaration but not before the voucher has reached the recipient and not before compliance with our obligations to inform in line with § 312c para. 2 of the German Civil Code (BGB) in connection with Article 246 § 2 in connection with § 1 paras 1 and 2 of the Introductory Act to the German Civil Code (EGBGB) as well as our obligations in line with § 312g para. 1 line 1 of the German Civil Code (BGB) in connection with Article 246 § 3 of the Introductory Act to the German Civil Code (EGBGB)). Your right is ensured if your written cancellation or return of the voucher takes places during the time limit. 

    Notice of cancellation must be addressed to:

    Germanwings GmbH
    Germanwings-Str. 1
    D-51147 Köln
    Germany

    Fax: +49 2203 1027-144

    Consequences of cancellation
    In the event of a valid cancellation, any services rendered by either side must be given back and, where applicable benefits already derived must be returned. Where a voucher is cancelled, we will render invalid the voucher code your received and return the value of the voucher.

    Specific indications
    Your right of cancellation concerning services lapses prematurely, if the contract, at your express request, has been executed in full by both parties, before you have exercised your right of cancellation.

    End of the right of cancellation


    Miscellaneous

  11. Using the voucher code you have access to an internal account. Purchased vouchers, whether printed or in an e-mail, are merely declaratory and do not constitute a distinct certificate. To avoid your voucher being misused we recommend you make it inaccessible to third parties, who may use the voucher code to book using your credit. This is also the case where a voucher is passed on, as the original owner may still be able to use the voucher code. 

  12. Germanwings does not accept responsibility for spelling mistakes in the e-mail address of the voucher recipient, for the loss of vouchers or voucher codes and does not issue replacements.

  13. Vouchers may only be used for private purposes. It is forbidden to resell vouchers without prior approval from Germanwings. More particularly, it is forbidden for you or any third party to offer vouchers for sale on online auction sites or any other online platform.

  14. In the event of fraud, an attempt to deceive or where there is suspicion of illegal activity concerning a voucher or the use of a voucher, Germanwings has the right to block the corresponding voucher code and/or to request an alternative method of payment. The vouchers in question will not be activated or paid out.

  15. German law applies to the use of Germanwings’ vouchers. If one or several clauses in the terms of use are or become invalid, this will not affect the validity of the remaining clauses. Moreover vouchers are subject to Germanwings’ General Conditions of Carriage (GCC) and Privacy Policy provisions.