Frequently asked questions

How can I change my flight with my mobile?

For flights booked on the online website or using our mobile services, up to 30 minutes prior to departure you can change the date easily on your mobile. It just needs to be the same person and the same route within our published flight plan.

To change a flight go to the homepage of our mobile portal or use the main menu under “manage flights”.

If you already have a Germanwings account and have registered for our mobile services, you can also change your flight using your individual homepage.

You can only change the flight date within the same fare. You can upgrade by contacting the call centre or at the airport desk. Once you have chosen an alternative date you simply pay a flat-rate fee and, if applicable, the difference to the new fare.

Further questions regarding "Booking, rebooking, check-In, flight status/plan and miles account balance"