Frequently asked questions

The answers to all your questions


At a glance

We love making your flight even simpler, better and more comfortable. If you have any questions about your Germanwings flights, please don’t hesitate to contact us!

We have put the most frequently asked questions and answers on the following few pages. Under each of the topic areas you’ll find lots of information and useful tips.

Booking & Rebooking

All the information you need for booking a flight and changing a booking. Click here for the answers to the most important questions.


Luggage, hand baggage, liquids. Get the most important information on baggage here!

Check-In & Web Check-In

Whether you want to check in the traditional way at the airport or from the comfort of your own home, click here for more information.


Find out what you need to know for our younger guests, tips on safety, fare reductions and luggage provisions.

Bonus Programme

Click here for all the information you’ll need on our frequent-flyer programme, the Boomerang Club!

Barrier Free

We offer several free services for passengers with limited mobility. Click here for information!