Frequently asked questions

What is the Flex-option?


When you book a SMART or BEST fare you will be given the possibility to add the flex-option for an extra fee.

You can select this option separately for outward or return flights.

Flights with the flex-option can be rebooked to another available travel date free of charge up to 30 minutes before departure, as long as the passenger is the same and the flight appears in our published timetable.

If you are not able to take your flights, the flex-option also allows you to cancel them free of charge up to 30 minutes before departure online, on your mobile, by contacting the Germanwings call centre or in person at the airport sales desk.

You can make changes to bookings and even cancel flights after their departure with the flex-option. You have until the end of the calendar day of the originally-booked flight to do this, either by contacting the Germanwings call centre or in person at the airport sales desk.

We will levy a flat-rate fee if you change a booking or cancel it at a later date.

Further questions regarding Our fares