Frequently asked questions

How do I redeem a flight voucher?

Flight vouchers can only be redeemed online at You must select a flight and then click on “voucher” as method of payment. If the amount due exceeds the value of the voucher, you can pay the difference using another method of payment, which may entail a surcharge for payment.

If the amount due is less than the value of the voucher, the remaining amount on the voucher will still be valid and can be redeemed on another flight. We do not make cash payments for outstanding credit.

You cannot redeem vouchers via the Germanwings call centre.

Vouchers can only be used for flights operated by Germanwings. You can also pay for Blind Booking flights with a voucher. Additional services directly linked to the flight (e.g. luggage, special luggage or seat reservations) can be paid for with a voucher either during the booking process or at a later date. Changes to a booking are subject to the GCC. However, you may not use vouchers to book partner offers such as Rail&Fly, hotels, hire cars or insurance. 

Separate conditions apply to promotional vouchers issued as part of competitions or marketing campaigns.

Further questions regarding "Flight vouchers"