Frequently asked questions

How do I obtain an invoice?

The Germanwings invoice is an electronic ticket, which Art. 34 UStDV (Turnover Tax Implementation Regulation) recognizes as an invoice and which the letter from the Federal Ministry of Finance of 29 Jan. 2004, Ref. IV B 7 – S 7280 – 19/04 recognizes as an invoice (without electronic signature) entitling the purchaser to deduct input tax.

If you have not kept your confirmation of booking, please contact our call centre. We would be pleased to provide you with another copy of your booking confirmation.

If your booking consists of an etix® ticket number and/or a Germanwings flight booked with one of our partner airlines or at a travel agency, to add on services please contact the relevant airline or travel agency.

If you have booked a flight with a partner airline on the Germanwings website, please contact the respective airline to obtain an invoice.

Further questions regarding "Billing"