Frequently asked questions

How can I book?


We’ve made it as easy and quick as can be but always kept your needs in mind. You have a choice.

You can book:

  • online using this website – form the comfort of your own home, from work or wherever you are. All you need is an Internet connection, a credit card and bank account details.
    • Simply select the required day, destination and number of passengers on the “Booking” page. You will then be shown all the available flights corresponding to your requirements along with fares and tariff conditions.
    • To complete your booking, simply follow the instructions step by step.
    • At the end of the booking procedure you will be given a booking reference, which you should print out. You will need to give this booking reference or etix® ticket number at the check-in desk in order to receive a boarding card.
    • Online bookings can be paid for by credit card, electronic debit transfer (ELV = only possible with a German bank account in Euros), PayPAl, by invoice or with a voucher.


  • by mobile phone with an Internet-enabled phone, on your browser, or using the Germanwings iPhone or Android app.
    • In the mobile services section click on “book flights” and select a departure and arrival airport, your travel dates and the number of passengers. You’ll then see an overview of all available flights and will be able to choose from our 3 fares: BASIC, SMART and BEST.
    • Follow the instructions step by step and conclude the booking.
    • Mobile bookings can be paid for by credit card, electronic debit transfer (ELV = only possible with a German bank account in Euros), PayPal, by invoice or with a voucher.

  • by phoning our call centre (we charge a processing fee). You will receive personal advice from our sales team – regarding excess baggage, for example.

  • on-site, at the Germanwings desk at Cologne/Bonn airport or at any other point of departure, with personal advice from our staff. We charge a processing fee.


    Flights operated by our partner airlines can only be booked using Germanwings’ website.

Further questions regarding "General information on booking"