Frequently asked questions

Can I change the flight date and the name in the booking?

You can change the travel date of the booked Germanwings flight up to 30 minutes before departure, within the framework of our published schedule, providing the passenger name and the route are the same. You can do this online via our website, mobile or by contacting our call centre. We levy a processing fee for changing a booking by phone or in person at an airport sales desk, unless the flight was booked with the flex option.

On the Germanwings website log in to the “My Germanwings” section with your username and password. You will then see an overview of the flights you have booked. Select the flight booking that you would like to make changes to. You can then choose a different flight date and rebook your flight for this day upon payment of a fee and, where applicable, the difference in fare price. 

Flights booked with the flex option can be rebooked free of charge up to 30 minutes before the scheduled departure time of the flight in question, online, on your mobile phone, by contacting the Germanwings call centre or in person at an airport sales desk.

If you add the flex option during the flight-booking process, you can also change the travel date after the departure of the originally-booked flight. You have until the end of the calendar day of the originally-booked flight to do this, either via the Germanwings call centre or at an airport sales desk. If you do this at a later date, we levy a flat-rate fee.

You can only change the flight date online on our website within the same fare. Please contact the call centre or go to the airport desk to upgrade the fare up to 72 hours before departure (from BASIC to SMART, for example).

If your booking consists of an etix® ticket number and/or a Germanwings flight booked with one of our partner airlines or at a travel agency, to change the flight date please contact the relevant airline or travel agency.

If you have booked a flight with a partner airline on the Germanwings website, please contact the respective airline to change the flight date.

If you cannot travel on a Germanwings flight you have booked, it is possible to transfer your booking so that someone else can use it.

You can make a name change for a fee via the Germanwings call centre up to 30 minutes before your flight's departure by giving the booking code for your flight. If a reservation has several legs, please note that you can change the name of a passenger only up to two hours before the scheduled departure of the first (original) leg. If the current flight fare is higher than the fare paid originally, the difference must be paid.

If your booking consists of an etix® ticket number, we are unfortunately unable to make name changes for Germanwings flights.

Further questions regarding "Changing a booking and cancellation"