Frequently asked questions

How do I view my mileage account?

You can obtain a quick, clear summary of your account movements at any time on Once you have created your profile in full, all you have to do is log in and you will then be able to access your account summary.

As a new member, it is important to know that you cannot use our online services, e.g. to check your mileage account balance or book flight awards, until you have received your regular Miles & More card. We will send you this as soon as you have earned your first award mile through one of our airline partners.

Further questions regarding "Miles & More"