Frequently asked questions

How are miles credited to my account?

Miles are normally credited to your personal account within 48 hours of the flight being taken (not after the booking!). If you do not take a flight and it is forfeited, you do not receive the miles for this flight.

As a rule you will be credited with miles for services from partners within a few days after the end of the month you used the partner’s services in. You will be credited for HRS bookings around 6 weeks after the end of the month you travelled in.

Miles are not credited for award flights.

Boomerang Club miles cannot be collected on flights operated by our partner airlines.

Further questions regarding "Mileage Account"