Frequently asked questions

Can I rebook or cancel an award flight?

You can only change an award-flight booking at or via the Boomerang Hotline at 0180 6 319 319 (Only available from Germany for 0,20 € per call from a landline - maximum 0,60 € per call from mobiles. For calls from oher countries please check your number here). You can only change the booking to another available award flight. We do levy a rebooking fee. If it is not possible to rebook to another award flight, the original award flight is forfeited. Redeemed miles cannot be refunded.

You can also transfer your booked flight to another person via the Boomerang and Friends Hotline. You simply pay a fee for changing the name when giving your booking code. You can do this at the latest 30 minutes before departure. If you have several legs in the one booking, please note that you can only change the name up to 30 minutes before the scheduled departure of the first (original) leg.

Further questions regarding "Redeeming Miles"