Frequently asked questions

What do I do if I leave my hand baggage in the aircraft or lose it?


If you have lost or left a personal item in the plane, please contact the baggage-tracing office at the relevant airport.

Further information can be obtained from:

Adana Airport: +90 212 4633636
Algiers Aiprport: +213 550 411 945
Amsterdam Airport: +31 20 4067 230
Ankara Airport: +90 312 398 2243
Antalya Airport: +90 242 3303 470
Athens Airport: +30 210 35 30 153
Barcelona Airport: +34 93 297 11 55
Bari (Apulia) Airport: +39 080 5800 224
Basel Airport: +41 43 815 08 05                            
Belgrade Airport: +381 11 22 86 412 
Berlin Tegel Airport: +49 30 4101 75442
Bilbao Airport: +34 94 4869835
Birmingham Airport: +44 121 767 7771
Bologna Airport: +39 051-6479 647
Bremen Airport: +49 421 5595 848
Brindisi Airport: +39 0831 4117 447
Brussels Airport: +49 30 4101 3718
Budapest Airport: +36 1 296 8368 or -8369
Cagliari (Sardinia) Airport: +39 0702 12076
Cardiff Airport: +44 1446 712 648
Casablanca Airport: +212 522 4995 60 / 61
Catania (Sicily) Airport: +39 095 723 933
Cologne/Bonn Airport: +49 2203 957266
Corfu Airport: +30 26610 28722
Corsica Airport (Bastia): +33 495545411
Corsica Airport (Calvi): +33 4 95 65 88 00 
Crete (Heraklion) Airport: +30 2810 397384
Dortmund Airport: +49 231 92 13 635 or +49 231 92 13 211
Dresden Airport: +49 351 881 4050 
Dublin Airport: +353 1 812 5714 or +353 1 812 5715
Dubrovnik Airport: +385 20773328
Dusseldorf Airport: +49 211 421 7103
Edinburgh Airport: +44 131 348 4130
Enfidha Airport: +216 73 103 010 6255
Faro Airport: +351 289 88 9407
Frankfurt Airport: +49 69 690 20439
Friedrichshafen Airport: +49 7541 284 386
Fuerteventura Airport: +34 617 412 235
Geneva Airport: +41 22 799 33 36
Gran Cancaria / Las Palmas Airport: +34 9285 79260 / 62
Hamburg Airport: +49 40 5070 2733
Hanover Airport: +49 511 977 2608
Helsinki Airport: +358 29 193 0505
Hurghada Airport: +20 653 445 543
Ibiza Airport: +34 971-809 338
Istanbul Sabiha Gökcen Airport: +90 216 463 3636
Izmir Airport: +90 232 2740047
Jerez de la Frontera Airport: +34 956 150 157                    
Karlsruhe/Baden Baden Airport: +49 7229 66 2385
Kavala Airport: +30 25910 53466
Kayseri Airport: +90 352 337 3353
Klagenfurt Airport: +43 5 1766 38247
Kos Airport: +30 224 205 1567
Krakow Airport: +48 12 285 51 21
Lamezia Terme Airport: +39 0968 419547
Lanzarote Airport: +34 928 846102
Leipzig/Halle Airport: +49 341 224 1613
Lisbon Airport: +351 21-8445182
London Heathrow Airport: +44 208 6344 130
London Stansted Airport : +44 1279 810014
Lyon Airport: +33 472 23 10 86 or +33 472 22 51 19   
Madrid Airport: +34 661 41 95 84
Malaga Airport: +34 952 048 187 or +34 952 048 711                        
Manchester Airport: +44 871 288 7354
Marrakech Airport: +212 620 572 069
Memmingen Airport: +49 8331 984 200-256
Menorca Airport: +34 971 369015
Milan Linate Airport: +39 0 274866176
Milan Malpensa Airport: +39 02 74866176
Moscow Airport: +7 495 4367482
Munich Airport: +49 89 975 92550
Mykonos Airport: +30 22890 22327
Nador Airport: +212 536 361 598
Naples Airport: +39 081 7896 237
Nice Airport: +33 4 9321 4209
Nuremberg Airport: +49 911 937 2220 or +49 911 937 221
Olbia Airport: +39 0789 563469
Oslo Airport: +47 648 16 73 4
Palermo Airport: +39 091 7020 660 or +39 091 7020 315
Palma de Mallorca Airport: +34 971 789 972 or +34 971 622 201
Paris Airport: +33 1 41 58 75 24
Pisa (Tuscany) Airport: +39 050 849 400
Poznan Airport: +48 697 015 801                     
Prague Airport: +42 02 20114 483
Pristina Airport: + 381 385958175 or 179
Pula Airport: +385 5253 0149
Reykjavik (Keflavik) Airport: +354 8997 257
Rijeka Airport: +385 51 842 132
Rhodes Airport: +30 22410 83266
Rome Fiumicino Airport: +39 06 6595 25591
Rostock-Laage Airport: +49 38454 321390
Salzburg Airport: +43 662 8580 259
Samsun Airport: +90 362 844 8293
Sarajevo Airport: +387 33 289 405
Sharm el-Sheikh Airport: +20 122 259 300
Split Airport: +385 21 203 218  or -555
Stockholm Airport: +46 8 797 6080                    
Stuttgart Airport: +49 711 9484 737
Tangier Airport: +212 539 399 511
Tel Aviv Airport: +972 3 975 4072
Teneriffa-South Airport: +34 922 759126
Thessaloniki Airport: +30 2310 478932
Toulouse Airport: +33 561 16 51 74                             
Tirana Airport: + 355 0436 3369 206
Trabzon Airport: +90 462 3280 8536
Tunis Airport: +216 7175 5000 337-58 or -59
Turin Airport: +39 011 5676 200                           
Venice-Marco Polo Airport: +39 041 260 9260
Verona Airport: +39 04 58095715
Vienna Airport: +43 1 7007 29360
Wroclac Airport: +48 71 3581 387
Zadar Airport: +38 523 205 800
Zagreb Airport: +385 1 4562-229
Zurich Airport: +41 43 816 5422

If you have any further questions, please get in touch by filling in the contact form.

If you have left or lost your hand luggage on a flight operated by one of our partner airlines, please contact the airline in question.

Further questions regarding "Lost or damaged baggage"