Imprint

Responsible for all content


Germanwings GmbH
Germanwings-Str. 2
51147 Cologne
Germany

URL: http://www.germanwings.com/

Contact us »

Tel.: 0906 294 1918
Calls to this number will be charged at 0.25 GBP a minute plus network extras. Mobile charges may be higher.

Fax: +49 (0) 2203 1027-300

Head Office:

Germanwings-Str. 1
51147 Cologne
CR Nº / Commercial Register Cologne
Tax ID Nº: DE 812060197

Executive Board:

Thomas Winkelmann (Spokesman)
Dr. Axel Schmidt
Oliver Wagner

Chairman of the Supervisory Board:

Carsten Spohr



Implementation

Online Development Germanwings
IT Department Germanwings

Design Internet


 

denkwerk GmbH
Vogelsanger Straße 66
D-50823 Cologne
Germany

Competent supervisory authority

Luftfahrt-Bundesamt
Hermann-Blenk-Straße 26
38108 Braunschweig
Germany



Conciliation Body for Public Transport

If your journey was for personal reasons and in the event of a dispute, you can appeal to the impartial cross-operator German Conciliation Body for Public Transport (SÖP, registered association),

Fasanenstraße 81
10623 Berlin
Telephone: +49 (0)30 6449933-0 (Monday to Friday 10am to 4pm)
Fax: 030 6449933-10
E-mail: kontakt@soep-online.de
http://www.soep-online.de
Online complaint form

To be used in the event of:

• denied boarding, delay or flight cancellation;
• damage to, the destruction, loss or late delivery of your luggage, or;
• non-compliance with regard to the transport of passengers with disabilities or limited mobility

if,

• you have already contacted Germanwings and have not received an answer within two months or
• you have not reached agreement with Germanwings on the processing of your complaint or the fulfilment of your claims.
• your monetary claim is between 10 € and a maximum of 5,000 €.
• your complaint has not already been processed by a national supervisory authority, e.g. the Federal Office for Civil Aviation, is or was not pending before a court of law, and has not been settled in a similar way.
• your journey was for personal reasons.

We would also draw your attention to the rules of procedure of the German Conciliation Body for Public Transport (registered association).