Contact - We are happy to help you with your questions and requests

Contact

We are happy to help you with your questions and requests.

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Our call centre is there for you every day from 5.00 a.m. – 12.00 midnight (CET)*.

Call us at: +44 (0) 330 365 1918 

*Calls to 03 numbers cost the same as calling 01 and 02 numbers and count towards inclusive allowances on landline and mobile packages. From abroad, calls to 03 numbers are charged at the prevailing international rate.

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International service numbers

  • Albania

    +44(0)871 702 9974*
  • Bulgaria

    +359 249 17413*
  • Denmark

    +44 871 423 2398*
  • Hungary

    0691 999 500*
  • Italy

    199 257 013*
  • Morocco

    +44 871 894 3395*
  • Romania

    0903 760 101*
  • Sweden

    0770 930 733*
  • USA

    1 845 709 8332*
  • Austria

    0820 900 144*
  • Croatia

    0601 90195*
  • France

    0892 390158*
  • Iceland

    +44(0)871 702 9978*
  • Kosovo

    +44(0)871 702 9980*
  • Netherlands

    0900 0401212*
  • Russia

    +44(0)871 702 9983*
  • Switzerland

    0900 000 407 CHF0.63/min., mobile phone rates may vary.
  • Belgium

    0702-74900*
  • Cyprus

    + 44(0)871 221 0075*
  • Germany

    +49(0)180 6 320 320*
  • Ireland

    +44(0)871 702 9979*
  • Luxembourg

    900 44008*
  • Poland

    703 403044*
  • Serbia

    +44(0)871 702 9984*
  • Tunisia

    +44 871 894 3390*
  • Bosnia-Herzegovina

    +44(0)871 702 9976*
  • Czech Republic

    +42 0228 881 350*
  • Greece

    + 44(0)871 221 0075*
  • Israel

    +972 376 307 23*
  • Macedonia

    +44(0)871 702 9981*
  • Portugal

    707 780 033*
  • Spain

    902 599 919* +34 902 888 076**
  • Turkey

    +44(0)871 702 9985*

  • * Please see the list below for the rates charged for each number.
  • ** Please dial this number if you wish to reach the Germanwings call centre from Spain with a German Vodafone mobile phone.

 Important:

Please note that these numbers can only be reached from the country in question by landline and mobile phones.

Overview of phone charges

Albania

The international rates of your phone service provider apply.

Austria

€0.20/min., mobile phone rates may vary.

Belgium

€0.15/min., mobile phone rates may vary.

Bosnia and Herzegovina

The international rates of your phone service provider apply.

Bulgaria

The international rates of your phone service provider apply.

Croatia

HRK 1.13/min, mobile phone rates may vary.

Cyprus (landline)

€0.25/min.

Cyprus (mobile phone)

€1.55/min. (mobile rate)

Czech Republic

The local rates of your phone service provider apply.

Denmark

The international rates of your phone service provider apply.

France

€0.34/min., mobile phone rates may vary.

Germany

€0.20/min. from any landline phone – mobile phone rates may vary.

Greece (landline)

€0.25/min.

Greece (mobile phone)

€1.55/min. (mobile rate)

Hungary

HUF 109/min., mobile phone rates may vary.

Iceland

The international rates of your phone service provider apply.

Ireland

The international rates of your phone service provider apply.

Israel

The international rates of your phone service provider apply.

Italy

€0.12/min., mobile phone rates may vary.

Kosovo

The international rates of your phone service provider apply.

Luxembourg

€0.40/min., mobile phone rates may vary.

Macedonia

The international rates of your phone service provider apply.

Marokko

The international rates of your phone service provider apply.

Netherlands

€0.03/min., mobile phone rates may vary.

Poland

PLN 2.56/min., mobile phone rates may vary.

Portugal

€0.10/min., mobile rate: €0.25/min.

Romania

€0.63/min., mobile phone rates may vary.

Russia

The international rates of your phone service provider apply.

Serbia

The international rates of your phone service provider apply.

Spain

€0.09/min., mobile rate: €0.76/min.

Sweden

SEK 1/min., mobile rate: SEK 2.50/min.

Tunisia

The international rates of your phone service provider apply.

Turkey

The international rates of your phone service provider apply.

USA

The international rates of your phone service provider apply.

Type of service

Description

Charges per person and flight segment

 

Service for disabled passengers

 
BLND Boarding and disembarking assistance for visually impaired passengers no charge
DEAF Boarding and disembarking assistance for deaf passengers and sign language users no charge
WCHR Assistance for passengers with impaired mobility on airport apron no charge
WCHS Assistance for passengers with impaired mobility on aircraft steps no charge
WCHC Carrying passengers with impaired mobility to seat on aircraft no charge
WCMP Transport of manually operated wheelchair no charge
WCBD Transport of a motorised wheelchair operating on dry batteries no charge
Guide dog Transport of a guide dog no charge
     
 

Carriage of baggage

 
BAG Reduced baggage surcharge for a maximum of one item of checked luggage €15 / £14 / CHF 20 / $21 / CZK 420 / SEK 150 / NOK 123 / PLN 63 / HUF 4,950
BAG (BM) Baggage surcharge for a maximum of one item of checked luggage €30 / £27 / CHF 40 / $42 / CZK 840 / SEK 300 / NOK 246 / PLN 126 / HUF 9,900
BAG 2 - 5 Baggage surcharge per additional item of checked luggage €75 / £68 / CHF 99 / $104 / CZK 2,100 / SEK 750 / NOK 615 / PLN 345 / HUF 24,750
XBA/XMA Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500
XBB-XBE/MBXME Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500
SKI Transport of ski equipment weighing up to max. 30 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) no charge
SWP Transport of sports weapons per item (incl. ammunition) €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500
GOLF Transport of golf equipment per set €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500
BIKE Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by Germanwings (depending on availability)
€50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500
SPEQ Transport of the following specialised equipment: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) €50 / £45 / CHF 66 / $70 / CZK 1,400 / SEK 500 / NOK 410 / PLN 230 / HUF 16,500
  Please note: If your booking consists of an etix® ticket number and/or a Germanwings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.  
     
 

Specific services

 
ADD Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at a Germanwings airport sales desk or through a commercial agent €20 / £18 / CHF 26 / $28 / CZK 560 / SEK 200 / NOK 164 / PLN 92 / HUF 6,600 (per booking, not per person and per journey)
RBK Charge for a change to the flight date up to 30 minutes before departure €65 / £59 / CHF 86 / $90 / CZK 1,820 / SEK 650 / NOK 533 / PLN 273 / HUF 21,450 plus difference in current flight price
NC1 Change of name per person and per booking €65 / £59 / CHF 86 / $90 / CZK 1,820 / SEK 650 / NOK 533 / PLN 273 / HUF 21,450 plus difference in current flight price
PETC Transport of pets up to 8 kg in an appropriate container
Containers for transporting pets are not provided by Germanwings
€40 / £36 / CHF 53 / $56 / CZK 1,120 / SEK 400 / NOK 328 / PLN 184 / HUF 13,200 (no additional charge for guide dogs)
TAF Surcharge per payment by credit card 2% of the total booking fare (for domestic German flights plus VAT)
TAFR Reduced surcharge per payment by credit card 2% of the total booking fare (for domestic German flights plus VAT)
TAFG Surcharge for payments by credit card for group bookings per person and leg 2% of the total booking fare (for domestic German flights plus VAT)
RPR Surcharge per RatePAY booking (only for payments in euros) €9.90
TAF Surcharge per payment by PayPal €9.90 / £9 / CHF 13 / $14 / CZK 277 / SEK 99 / NOK 81 / PLN 46 / HUF 3,267
TAFR Reduced surcharge per payment by PayPal €2 / £2 / CHF 3 / $3 / CZK 56 / SEK 20 / NOK 16 / PLN 9 / HUF 660
TAF4U Surcharge per payment with VISA Electron, VISA Debit card or by direct debit no charge
INF Service charge per leg for children up to 2 years of age €15 / £14 / CHF 20 / $21 / CZK 420 / SEK 150 / NOK 123 / PLN 69 / HUF 4,950
UM Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna €40 / £36 / CHF 53 / $56 / CZK 1,120 / SEK 400 / NOK 328 / PLN 184 / HUF 13,200
Pushchairs Transport of pushchairs on airport apron, on aircraft steps, in the airport no charge
SEF Seat reservation – standard €10 / £9 / CHF 13 / $14 / CZK 280 / SEK 100 / NOK 82 / PLN 46 / HUF 3,300
SEF Seat reservation with more legroom including snack & drink €18 / £16 / CHF 24 / $25 / CZK 504 / SEK 180 / NOK 148 / PLN 83 / HUF 5,940
  Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)
     
 

Other charges

 
CBF Flat-rate compensation per returned direct debit €7.65 / £7 / CHF 10 / $11 / CZK 214 / SEK 77 / NOK 63 / PLN 35 / HUF 2,525
CXL/RBK
flex
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 €75 / £68 / CHF 99 / $104 / CZK 2,100 / SEK 750 / NOK 615 / PLN 345 / HUF 24,750

ERRORS & OMISSIONS EXCEPTED.

For further information please consult our General Conditions of Carriage.

Our fares at a glance

   

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare
  Collect miles - Boomerang Club or Miles & More
          Increased mileage credit, including HON Circle miles
  Snack & drink From €6       À la carte catering
  1 bag up to 23 kg €15
if booked online
       
  2nd bag up to 23 kg €75
if booked online
€75
if booked online
   
  Preferred seating €10       In rows 1-3
  Seat with more legroom
Snack & drink included
€18
where available
Where available
  Throughout the 
Airbus fleet
  Adjacent seat free            
  Lounge access Lounge access at select airports for HON and SEN Lounge access at select airports for HON,
SEN and FTL
Lounge access at select airports
  Reserved
hand luggage compartment
           
  Priority check-in
and boarding
           
  Access to security fast lane           At select airports
  Booking changes Surcharge Free with Flex option * Free with Flex option *
  Cancellation     Free with Flex option * Free with Flex option *
  Extras
Special luggage and sport equipment
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)

     Included           
 
     Cannot be added

* Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date
** Where available

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etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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