Frequently asked questions

How can Miles & More award miles and status miles be retro-credited?


Miles for Germanwings flights can be credited retrospectively via "My bookings". It is possible to apply for retrospective credit of miles that have not been automatically credited for up to 6 months.

Your flight is not listed under „My bookings“?Please contact our service team via e-mail to boomerangclub@germanwings.com or via phone: +44 (0) 87 17 02 99 86 (GMT 7:00 - 20:00).

If your booking consists of an etix® ticket number, please use the PDF form here “… as well as all other airline partners” under the Flights heading (PDF).

Further questions regarding "Earning Miles & More award miles with Germanwings"