Frequently asked questions

Can I cancel a reward flight?

Cancellation is possible except for Fly Smart tickets and miles bargains. You can cancel the flight up to 30 minutes before departure via our call centre or at the airport counter for a fee of 25 €.

Further questions regarding "Spending Miles & More award miles with Germanwings"

• How can I spend my miles on a flight award with Germanwings? »
• Can the award miles be spent on other awards than a flight award? »
• Can I cancel a reward flight? »
• Can I make a change to a reward flight? »
• Can I change the name of a passenger in a reward flight booking? »