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Service: FAQ
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Baggage
Frequently asked questions
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Baggage
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Frequently asked questions on the topic "Baggage"
Checked baggage
Are there restrictions on the number and weight of pieces of baggage?
What costs are there to pay when I hand in baggage?
Can I register baggage after I have finished the booking process?
What items can I include in my baggage and what is prohibited?
Can I check in my baggage the evening before?
Hand baggage
Are there any restrictions on the amount, size and weight of hand baggage?
What items am I not allowed to carry in my hand baggage?
What should I consider when carrying liquids in my hand baggage?
Can I take musical instruments with me as hand baggage?
Sporting equipment and special baggage
Can I take sporting equipment with me?
How can I carry bulky items?
Can I check in musical instruments?
Lost or damaged baggage
What do I do if I leave my hand baggage in the aircraft or lose it?
What do I do if my checked baggage has been lost?
What do I do if my checked baggage has been damaged?
Contact
Contact the call centre by phoning:
0906 294 1918
(GBP 0.25/min.+ network extras)
International numbers »