What do I do if I require confirmation of the non-use of flights for the insurance?
If you are making an insurance claim and require confirmation that you have not used your flights, you can request it here.
For organizational reasons, it is only possible to request confirmation for the insurance once all travel dates have expired.
Further questions regarding Changing a booking and cancellation
- How do I change a booking? »
- How much does it cost to change a booking? »
- Can I change the name of the passenger? »
- What do I do if I want to cancel my booking? »
- Can it be cheaper to book a new flight than to change an existing booking? »
- Why is the VAT figure higher after changing my booking? »
- What do I do if I require confirmation of the non-use of flights for the insurance? »
