Frequently asked questions

What are the different ways of paying?


Debit card payment: 

Up to 10 days before departure you can book by direct debit. Direct debit is only available from current accounts in Germany. Please make sure that your account has sufficient funds both when you complete the booking and when the transaction actually goes through.

N.B.: If a payment is returned unpaid because it has been cancelled by you or there are insufficient funds in your account we will levy a fee of EUR 50.00 in addition to the fare to cover any additional costs caused by the failed transaction. Please do not carry out any further money transfers to us if a debit card transaction is returned unpaid. We will contact you.

Payment by direct debit is only available for flights on offer in EUROS.

Credit cards: 

You can pay quickly and easily with Mastercard, American Express, Diners Club, Visa or AirPlus cards.
Visa Electron or Eurocheque cards are not currently accepted.
Your card must be activated for payment by telephone or over the internet. Please ask the issuing bank if you are unsure.
 

Cash:

Only bookings made in person at a Germanwings desk can be paid for in cash.

Further questions regarding Payment procedure