What can I do if I can’t take my flight?
If you can’t take your flight, there are various things you can do:
- Change the date of the flight
You can change the travel date of the booked flight up to 2 hours before departure, within the framework of our published schedule, providing the passenger name and the route are the same. You can do this online via our website or by contacting our call centre.
On the Germanwings website log in to the “My Germanwings” section with your username and password. You will then see an overview of the flights you have booked. Select the flight booking that you would like to make changes to. You can then choose a different flight date and rebook your flight for this day upon payment of a fee and, where applicable, the difference in fare price.
We levy an additional processing fee for booking changes by telephone. - Change a name
You can also transfer your ticket to another person. You can change the name in a booking on all Germanwings flights. You can make a name change for a fee via the Germanwings call centre up to 2 hours before your departure by giving the booking code. If a reservation has several legs, please note that you can change the name of a passenger only up to two hours before the scheduled departure of the first (original) leg. If the current flight fare is higher than the price originally paid for your ticket, you must pay the difference in price. - Cancellation
Flight tickets booked in the Flex fare can be cancelled upon payment of a fee up to 30 minutes before departure. Click here for more information.
Because of their low fares, regular Germanwings flight tickets cannot be cancelled. It is possible to be refunded the taxes and charges* we no longer have to pay. You can do this for a processing fee.
Please note that “other charges/fees” cannot be refunded!
Please complete the corresponding inquiry form in full so that we can deal with your request. We only accept forms sent by post to the following address:
Germanwings GmbH
Customer Service/Payments
Flugplatz 21
44319 Dortmund
Germany
*Click here to find out how your flight fare breaks down.
