Frequently asked questions

What do I do if I require confirmation of the non-use of flights for insurance purposes?

If you are making an insurance claim and require confirmation that you have not used your flights, you can request it here.

For organisational reasons, it is only possible to request confirmation for the insurance once all travel dates have expired.

Please fill in the following fields::

Booking reference
First name
Surname
E-mail
Travel insurance	Please select Europäische Reiseversicherung Mondial Assistance Hanse Merkur Other
Claim number
Please type in the code in the image to the right.

Further questions regarding "Changing a booking and cancellation"

• Can I change the flight date and the name on the ticket? »
• Can I cancel my booking? »
• What can I do if I can’t take my flight? »
• What do I do if I require confirmation of the non-use of flights for insurance purposes? »
• Can it be cheaper to book a new flight rather than changing an existing booking? »