What do I do if my checked baggage has been damaged?
We are very sorry if your baggage has been damaged during a Germanwings flight.
In order to allow us to process your damage claim, please send the following documents (originals only) by post to the address underneath:
- Booking code (confirmation number from the internet)
- Damage report from your destination airport, which must be received within 7 days. Reports received after this cannot be taken into consideration.
- Receipt/report from a luggage shop on the value/condition of the damaged piece of luggage
- Your bank details (including IBAN and Swift code in the case of foreign banks)
- Your telephone number in case we have any further questions or need to give you any information
- Your baggage tag
Germanwings GmbH
Gepäckstelle
Flugplatz 21
44319 Dortmund
Tel: +49 (0)231-9245 7326
Once we have received the documents we will contact you as soon as possible.
