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Booking
At the airport
On board
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One-stop flights
Web Check-In
Check-In
When can I check in?
What do I need in order to check in?
Can I choose my seat when I check in?
Where is my check-in desk located?
Are there any check-in machines?
Can I check in the evening before?
Do I need a visa to travel to any of your destinations?
Hand baggage
What items am I not allowed to carry in my hand luggage?
Are there any restrictions on the number, size and weight of hand baggage?
Can I take musical instruments with me as hand baggage?
Checked baggage, special and excess baggage
Are there restrictions on the number and weight of baggage pieces allowed?
What costs are there to pay when I hand in luggage?
Can I register luggage after I have finished the booking process?
What items can I include in my baggage and what is prohibited?
When I change planes do I always have to go through security again?
Can I check my baggage in the evening before?
Can I take sporting equipment with me?
Can I take musical instruments with me as hand baggage?
Lost or damaged baggage
What do I do if I leave my hand baggage in the aircraft or lose it?
What do I do if my checked baggage has been lost?
What do I do if my checked baggage has been damaged?
Expectant mothers
Up to what stage can pregnant women travel?
Passenger with disabilities
Can passengers travel with their wheelchairs?
Are there any concessions for disabled passengers and those accompanying them?
When must a disabled person be accompanied?
What must I do if I am partially sighted?
What special services are available to passengers with disabilities?
At the airport
Are there bus and train connections to the airports?
Which terminal does Germanwings fly from?
How can I obtain information about my departure or destination airport in advance?
Delays
What rights do I have in the event of a delay?
Web Check-In
How does Web Check-In work?
What are the limitations of Web Check-In?
What are the advantages of Web Check-In?
Children
Can I take a pushchair onto the aircraft?
Contact the call centre by phoning:
0900 – 19 19 100
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